About The RoleEvery booking an advisor makes depends on systems most of them never see: supplier connections, rates, booking data, and the processes that catch problems before they reach a client. On Booking Operations, you'll keep those systems reliable, working issues from the first escalation to the fix that stops them recurring, and helping shape how a growing team operates as Fora scales.
This is a hands-on role on a small team that builds. You'll ship tools, automations and processes that replace manual work and make bookings more reliable, using frontier AI tooling every day. You'll report to the Product Operations Manager, Booking Platform, and partner closely with Product, Engineering, and Support. Decisions happen quickly, the work has visibility with leadership, and you'll see its impact in what advisors experience. The team is still growing, so the person who sets the standard early has room to grow with it.
Key Responsibilities- Own operational workflows across the booking platform and supplier ecosystem, including escalations, rate parity and supplier outreach, and supplier data upkeep (rates, perks, loyalty programs, contacts).
- Work escalations end to end, finding the root cause and fixing the underlying pattern, not just the ticket.
- Build automations and tools that reduce manual work and improve booking accuracy, using AI tools, workflow automation, and SQL.
- Track platform health with dashboards and queries, and flag trends before they reach advisors.
- Get Support and Operations ready for booking product launches and keep processes documented, through help center content, SOPs, routing, and escalation paths.
Requirements- 4-6 years in product operations or a similar role.
- Uses AI tools daily and has built at least one AI-powered workflow, agent, or automation that replaced manual work.
- Has owned an operational workflow end to end, with a metric they reported on and improved.
- Has led a root-cause review of a recurring issue that resulted in a shipped fix.
- Writes their own SQL and has built dashboards or reports that others use to make decisions.
- Has written SOPs, runbooks, or ticket specs that others used without a walkthrough.
- Has written operational tickets that engineering scoped and shipped.
- Has turned an unscoped problem into a defined process, tool, or ticket without a spec to start from.
Strongly Preferred- Experience in travel technology, hotel distribution, or two-sided marketplaces, including working knowledge of GDS, rates, or supplier content.
- Hands-on experience with workflow automation tools such as n8n, Zapier, or similar.
- Has helped get a support team ready for a product launch (help center content, routing, escalation paths).
CompensationThe indicative range for this role is $93k-116k + equity. Where a candidate lands within in the range reflects their experience and the scope of responsibility they bring.
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
