About The RoleCruise is one of the most exciting growth opportunities at Fora, and we're looking for a Cruise Operations Lead to help us build the infrastructure to scale it.
As we expand our cruise business, we're rethinking how modern technology, smarter operations, and better supplier connectivity can transform the way travel advisors sell and manage cruises. We're looking for an innovative operator who can bridge deep cruise industry expertise with a passion for building scalable systems.
In this role, you'll own the operational foundation of our cruise business, spanning group inventory, booking accuracy, commission integrity, and the launch and adoption of our cruise booking technology. You'll work at the intersection of travel, technology, and operations, partnering closely with our Cruise, Partnerships, Product, Engineering, Payment Operations, and Support teams to turn complex industry workflows into simple, reliable experiences for advisors.
This is a unique opportunity to help shape a growing business within Fora. You'll have the autonomy to identify opportunities, challenge how things have traditionally been done, and build the processes and technology that allow us to scale. We're looking for someone who is equally comfortable solving a complicated booking issue today and designing a system that eliminates that issue tomorrow.
Key Responsibilities- Own and evolve the core operations that power Fora's cruise business, including group inventory management, booking quality, supplier workflows, and commission accuracy.
- Build, automate, and continuously improve operational processes for cruise deals and cross-border selling, including streamlining data ingestion, standardizing workflows, and ensuring scalable, accurate maintenance of supplier information and selling rules.
- Develop a scalable approach to managing HQ-held group inventory, from securing and monitoring space to optimizing utilization and ensuring advisors can confidently book available inventory.
- Identify opportunities to improve booking conversion, reduce operational friction, and create a more seamless experience for advisors selling cruises.
- Establish operational standards, controls, and performance metrics that support continued growth without adding unnecessary complexity.
Requirements- 4-6 years in an operational or a similar role.
- 2+ years of hands-on cruise operations, such as group inventory, bookings and modifications, supplier management, or commission reconciliation.
- Uses AI tools daily and has built at least one AI-powered workflow, agent, or automation that replaced manual work.
- Has owned an operational workflow end to end, with a metric they reported on and improved.
- Has led a root-cause review of a recurring issue that resulted in a shipped fix.
- Uses SQL to pull and analyze data and has built dashboards or reports that others use to make decisions.
- Has written SOPs, runbooks, or ticket specs that others used without a walkthrough.
- Has written operational tickets that engineering scoped and shipped.
- Has turned an unscoped problem into a defined process, tool, or ticket without a spec to start from.
Strongly Preferred- Experience with cruise booking platforms, GDS systems, supplier APIs, or other travel distribution technology.
- Hands-on experience with workflow automation tools such as n8n, Zapier, or similar.
- Has helped get a support team ready for a product launch (help center content, routing, escalation paths).
CompensationThe indicative range for this role is $92K-$116K + equity. Where a candidate lands within in the range reflects their experience and the scope of responsibility they bring.
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
