MKS Instruments, Inc.

Product Marketing Manager

MKS Instruments, Inc.$115K — $145K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required.
  • 5+ years of experience in product marketing, product management, or commercial operations.
  • Experience with service offerings or aftermarket business models preferred.
  • Strong ability to coordinate across cross-functional and global teams.
  • Comfortable in a fast-paced environment with both strategic and execution-focused work.
  • Strong analytical and organizational skills with attention to detail.
  • Clear communication style when working across global teams.

Responsibilities

  • Own and manage the End of Service (EOS) process from identification to execution tracking.
  • Support global service pricing by maintaining price lists and regional pricing tools.
  • Coordinate day-to-day commercial support for regional teams, handling pricing questions and quote escalations.
  • Create tools and templates to automate processes and improve quote turnaround time.
  • Develop structured service offering packages including warranties and service agreements.
  • Gather customer and competitive feedback to identify service gaps and new offering opportunities.
  • Support go-to-market execution with playbooks and sales enablement materials.

Benefits

  • Health insurance coverage (medical, dental, and vision).
  • 401(k) with company match.
  • Life and disability insurance.
  • 12 paid holidays and sick time.
  • 15 paid vacation days.
  • 6 weeks fully paid parental leave.
  • Adoption assistance and tuition reimbursement.
Full Job Description
A Day in Your Life at MKS:
As a Product Marketing Manager in VSD Global Service, you will partner with Global Sales, Service Operations, Engineering, Finance, and regional teams to manage key service programs, support commercial execution, and help bring structured service offerings to market. In this role, you will report to the Sr. Product Marketing Manager for VSD Global Service.

You Will Make an Impact By:
• Own and manage the End of Service (EOS) process, including candidate identification, pipeline management, cross-functional coordination, execution tracking, and communication planning.
• Support global service pricing execution by maintaining price lists, pricing tools, regional guidance, and standard quoting inputs in alignment with Global Sales, Operations, and Finance teams.
• Coordinate day-to-day commercial support for regional teams, including pricing questions, quote escalations, special request triage, and clarification of service policies, while escalating strategic or customer-sensitive decisions as appropriate.
• Create practical tools, templates, FAQs, dashboards, and automated process improvements that reduce manual effort, improve quote turnaround time, and increase consistency across regions.
• Develop and maintain structured service offering packages, including refurbishments, trade-in programs, extended warranties, service agreements and other related programs.
• Gather customer, field service, and competitive feedback to identify service gaps, EOS implications, standardization opportunities, and potential new offerings for internal review.
• Support go-to-market execution by developing internal playbooks, sales enablement materials, customer-facing messaging, and rollout communications for approved service offerings.

Skills You Bring:
• Bachelor's degree or equivalent experience required.
• 5+ years of experience in product marketing, product management, service business, or commercial operations
• Experience with pricing, service offerings, or aftermarket business models preferred
• Strong ability to coordinate across Cross-functional and Global Teams
• Comfortable operating in a fast-paced environment with both strategic and execution-focused work
• Strong analytical and organizational skills with attention to detail
• Clear and practical communication style, especially when working across global teams
• Ability to travel up to 25% as required for business needs

Preferred Skills:
MBA or advanced technical degree preferred; experience in semiconductor, vacuum, industrial equipment, or global service environments preferred.

Physical Demands and Working Conditions:
• Perform activities such as sitting, standing, or typing for extended periods of time
• Ability to remain in a stationary position for extended periods
• Must be able to communicate information and ideas so others will understand
• Must be able to exchange accurate information
• Operates in a professional office environment
• Constantly operates a computer and other office productivity machinery
• Ability to observe documents and details at close range

In addition to the above responsibilities, the following are considered material job duties of the position:
• Ability to take and follow directions and instructions.
• Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
• Access to sensitive and confidential business systems and software, personally identifying information, the company's financial information, and/or the ability to maintain physical security and safety.
• Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.

Compensation and Benefits:

Salary Pay Range: $ 115,000.00 - 145,000.00 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.

Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

About MKS Instruments, Inc.

MKS Instruments, Inc. is a global provider of instruments, subsystems and process control solutions that measure, monitor, deliver, analyze, power and control critical parameters of advanced manufacturing processes to improve process performance and productivity for our customers. Our products are derived from our core competencies in pressure measurement and control, flow measurement and control, gas and vapor delivery, gas composition analysis, residual gas analysis, leak detection, control technology, ozone generation and delivery, RF & DC power, reactive gas generation, vacuum technology, photonics, sub-micron positioning, vibration isolation and optics. Our primary served markets include semiconductor capital equipment, general industrial, life and health sciences, research and defense.
Learn more about MKS Instruments, Inc.
Size
6,000 employees
Market Cap
$5.5 billion
Industry
Net Income
$350.1 million
5 Year Trend
+17.9%
Revenue
$2.3 billion
NASDAQ

Similar Jobs

More Jobs at MKS Instruments, Inc.

More Consumer Technology Jobs

Find similar Product Marketing Manager jobs: