The Product Manager will oversee the application lifecycle, including production support, enhancements, vendor coordination, implementations, upgrades, testing, documentation, and user training. The role will also support technology initiatives across a growing distribution network.
Key ResponsibilitiesWarehouse Management System Ownership- Serve as the primary business owner for warehouse management applications.
- Partner with warehouse operations, business users, IT, and third-party technology providers.
- Ensure system availability, stability, and operational performance across warehouse locations.
- Manage incidents, enhancements, testing, deployments, and production support.
- Maintain application documentation, business processes, and system standards.
Business Partnership- Build strong relationships with distribution, transportation, customer service, and IT teams.
- Translate business requirements into functional specifications for external development teams.
- Identify system improvements that increase operational efficiency and reduce manual processes.
- Support process improvement initiatives across receiving, put-away, replenishment, picking, packing, shipping, inventory control, cycle counting, and returns.
Production Support & Escalation- Serve as an escalation point for complex production issues.
- Coordinate root cause analysis and resolution of application incidents.
- Prioritize issues based on business impact.
- Coordinate communication between internal stakeholders and third-party support teams during critical incidents.
- Track application defects and operational issues through resolution.
Vendor Management- Manage relationships with external WMS support and development partners.
- Monitor service quality, response times, SLAs, and project deliverables.
- Coordinate enhancement requests, fixes, testing, and production deployments.
- Review and validate proposed technical solutions.
- Hold vendors accountable for quality, timelines, documentation, and operational performance.
Project Leadership- Lead WMS-related upgrades, enhancements, implementations, and process improvement initiatives.
- Coordinate UAT, regression testing, and production readiness activities.
- Develop implementation plans and coordinate cross-functional project activities.
- Support successful deployments while minimizing operational disruption.
- Manage multiple projects, priorities, and deadlines simultaneously.
Documentation & Training- Develop and maintain system documentation and operational procedures.
- Create user guides and support materials.
- Provide training and knowledge transfer to warehouse and support personnel.
- Promote best practices for system utilization and warehouse operations.
Required Qualifications- Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, Business, or a related field, or equivalent professional experience.
- 5+ years of hands-on experience supporting WMS, WES, warehouse automation/robotics, API integrations, and/or conveyor systems.
- Experience as a Product Manager, Application Manager, Business Systems Manager, or in a similar technology-focused role.
- Strong understanding of product lifecycle management, business requirements, and technology-driven process improvement.
- Excellent communication, leadership, stakeholder management, and collaboration skills.
- Ability to prioritize competing demands and manage multiple projects in a fast-paced environment.
- Familiarity with Agile methodologies and product/project management tools.
Preferred Qualifications- Experience with warehouse management, warehouse execution, labeling automation, warehouse analytics/KPI platforms, or robotic warehouse technologies.
- Experience working with third-party WMS/WES vendors and development partners.
- Exposure to AI, automation, analytics, or data-driven products.
- Knowledge of applicable industry regulations, standards, and best practices.
Compensation: $135,000 to $150,000 annually
Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
