Knowledge of retail/point-of-sale technology ecosystems
Strong understanding of industrial/mechanical design processes
Proficient in Agile development methodology
Excellent presentation and technical documentation skills
Strong organizational and cross-functional collaboration skills
Self-motivated and flexible nature
Responsibilities
Manage the terminal product roadmap and release planning
Define hardware and software requirements for terminal platforms
Partner with third parties to ensure compliance with safety standards
Collaborate with cross-functional teams including design, engineering, and legal
Oversee terminal deployment and field support coordination
Conduct site visits to assess terminal performance and customer needs
Monitor terminal performance metrics to drive improvements
Benefits
Medical, dental, and vision insurance
401(k) plan with company matching
Life and disability insurance
Paid time off (PTO) including vacation, sick, and personal days
Paid holidays
Discretionary bonus eligibility based on performance
Full Job Description
The Product Manager, Terminals position manages the product lifecycle for terminal hardware and software products used in wagering operations. This role drives product strategy, feature development, and deployment for self-service and point-of-sale terminal platforms, collaborating with engineering, operations, and field services teams.
RESPONSIBILITIES
Manages the terminal product roadmap and release planning
Defines and owns hardware and software requirements for terminal/kiosk platforms
Partners with third parties to ensure hardware meets regulatory and safety standards
Collaborates with Industrial/Mechanical Design, Supply Chain, Firmware Engineering, Software, Legal and Go-to-Market teams
Oversees terminal deployment, updates, and field support coordination
Conducts site visits to evaluate terminal performance and customer needs
Monitors terminal performance metrics and drive continuous improvement
Collaborates with field services on terminal maintenance and support processes
Prepares and delivers product presentations and status reports to stakeholders
Coordinates with engineering on terminal platform innovation and modernization
Performs other duties as needed to support team and organizational objectives
EDUCATION/EXPERIENCE:
5+ years of product management experience
Understanding of retail/point-of-sale technology ecosystems and manufacturing processes
Strong industrial/mechanical design process knowledge
Solid knowledge of Agile development methodology
Proficiency in delivering clear product presentations and technical documentation
Strong MS Office suite skills
Highly organized
Self-motivated, hardworking, flexible
Strong relationship-building and cross-functional collaboration abilities
Preferred Experience and/or Education: Wagering/gaming industry experience; Knowledge of horse racing, pari-mutuel wagering, gaming, sports wagering and/or social marketplace industries; Working in a scaled agile environment; Terminal, hardware, or POS technology experience
OTHER INFORMATION:
This position does have direct supervisory/management responsibilities/duties
Requires travel up to 20% including travel outside of local area and can include overnight stay. International travel possible.
The successful candidate's starting compensation will be determined based on job-related skills, experience, qualifications and market conditions.
This role is eligible to participate in the Company's discretionary bonus program where the bonus amount is at the discretion of Executive Leadership and based on business and individual performance.
Benefits package includes medical, dental, vision, 401(k) - with company match, life insurance and disability insurance
PTO (Vacation, Sick, Personal) and Holidays provided by the Company
This posting will be active for a minimum of five (5) business days. The active posting will continue to extend by three (3) business days until the position is filled.
BASE WORK LOCATION:
Position is based out of the Hunt Valley, MD office location. Position classification is "Hybrid".
