The OpportunityWe are seeking an experienced Product Manager - Patient Intake to reinvent how patients check in, register, and onboard into audiology practices. First impressions matter: front-office bottlenecks, manual paper forms, and slow registration slow down care and increase clinic overhead.
In this role, you will own the end-to-end digital intake lifecycle-exploring modern solutions like tablet-based registration, digital pre-arrival forms, self-service kiosks, and voice/speech recognition tools. You will combine deep empathy for front-office clinic staff with a passion for Agentic AI-using modern AI tools to rapidly prototype frictionless user journeys, draft detailed PRDs, and accelerate technical delivery.
Tech Stack & Tools- AI Tooling & Productivity: Claude 4.6+, GPT 5.4+, Windsurf, Cursor, and modern AI prototyping/PRD orchestration tools.
- Hardware & Interface Protocols: Digital forms, tablet/kiosk integrations, Speech-to-Text (STT) APIs, and OCR document scanning.
- Core Systems: EHR/EMR registration modules, Practice Management (PM) scheduling, and digital consent/signature workflows.
Key Pillars of Responsibility- Intake Vision & Roadmap: Own the strategy for transforming manual front-office workflows into frictionless digital intake experiences (pre-visit online intake, in-clinic tablet check-in, ambient/speech recognition, insurance card capture).
- Front-Office Workflow Optimization: Conduct hands-on clinic observations and user research with front-desk staff and patients to remove friction, eliminate redundant paper forms, and increase check-in velocity.
- Agentic Execution: Utilize AI multi-agent tools to auto-generate BDD/Gherkin acceptance criteria, mock up user interface wireframes, and test form logic at accelerated speeds.
- Interoperability & Data Capture: Ensure intake data smoothly maps into core EMR patient records, demographic tables, and scheduling systems without requiring double-entry by clinic staff.
- Compliance & Accessibility: Ensure all digital intake solutions comply with HIPAA regulations, electronic signature laws (e.g., eSIGN), and accessibility standards (WCAG/ADA compliance for older demographics).
Skills & Requirements- Healthcare PM Mastery: 3-5+ years of Product Management experience in healthcare SaaS, EMR/EHR platforms, patient access, or digital front door solutions.
- Workflow Expertise: Deep understanding of healthcare front-office workflows, patient onboarding, insurance eligibility verification, and demographic data capture.
- Agentic Proficiency: Demonstrable experience leveraging AI agents to accelerate research synthesis, build interactive prototypes, or automate requirement drafting.
- User-Centric Design: Proven track record of designing hardware-agnostic (tablet, mobile, web) user interfaces that cater to diverse patient demographics, including seniors.
- Education: Bachelor's degree in Healthcare Administration, Information Systems, Business, Computer Science, or a related field.
Bonus Points- Experience with voice AI, natural language processing (NLP), or OCR data extraction in a clinical setting.
- Experience with hardware/kiosk integrations or patient engagement platforms (e.g., Phreesia, Clearwave).
What Success Looks Like- Frictionless Onboarding: Significantly reducing check-in times and eliminating paper intake across partner clinics.
- High Data Accuracy: Achieving high first-pass demographic and insurance data accuracy, reducing front-office billing errors.
- Velocity & Innovation: Rapidly testing and deploying novel intake technologies (speech recognition, digital forms) using AI-accelerated product discovery tools.
Benefits- Healthcare: 100% employer-paid employee-only premium.
- Time Off: 14 paid holidays, 12 vacation days, 4 personal days, and 6 sick days.
- RRSP: Up to 4% matching on contributions of 5% or more.
- Perks: $50/month internet stipend, $50/month transit (Vancouver), and tuition reimbursement.
How to ApplyTo apply, please submit your resume. If you're going to submit a cover letter please focus on how your previous experience relates to this role and why you would be a good fit.
Submission Requirement: You must include a link to your
LinkedIn profile both within your resume document and in the designated application field.
