Description About the Role We're looking for a Product Manager to own Ria's omnichannel product portfolio - the programs and tools that bring our massive brick-and-mortar customer base into digital channels. Ria built its business on physical agents and storefronts, and this role owns the strategy and products that move those customers online: the Agent Referral Program, in-store self-service tools, and the agent POS experience. It's a role central to Ria's long-term omnichannel strategy, with scope and seniority that grow as the program scales globally.
You'll own a multi-program, multi-market portfolio end-to-end, partnering across engineering, design, compliance, regional and commercial teams, and our global agent network. This is a consumer-facing PM role with real scale and real stakes - you're on the hook for digital adoption from a customer base placing millions of transactions, and for expanding proven programs across Ria's footprint. If you like solving practical problems that touch millions of people sending money home - and you want to own the bridge between physical and digital, not just a single app - we'd love to talk.
What You'll Do Own the Portfolio
- Own the roadmap and delivery for Ria's omnichannel portfolio: the Agent Referral Program, the brick-and-mortar self-service tool, and the in-store agent POS experience.
- Scale and improve the Agent Referral Program, expanding it beyond current markets (US, AU, CA, UK, MY) to all Ria markets.
- Roll out the B&M self-service tool - transfer status, modify, cancel, receipts, and compliance document upload - from US/AU to all markets.
- Write clear specs, user stories, and acceptance criteria that engineering can build from directly.
Drive Digital Migration
- Define and drive new initiatives to migrate brick-and-mortar customers to digital channels (app and web).
- Improve the omnichannel experience in the agent POS used in stores.
- Use product data and customer insight to prioritize the adoption and migration problems actually worth solving.
Ship & Scale
- Lead a cross-functional squad through delivery - managing trade-offs, clearing blockers, and keeping momentum.
- Own outcomes, not just output: define success metrics - digital adoption from the B&M base, program performance, market expansion - and tie your work directly to them.
- Build for scale, expanding proven programs across Ria's global footprint with a repeatable playbook for each new market rather than a one-off lift each time.
Align Stakeholders
- Partner with Engineering, Design, Compliance, Regional and Commercial teams, the Agent Network & Operations, and Analytics to ship programs that meet local requirements.
- Bring compliance and regional teams in early so market launches meet local rules and customer needs.
- Explain the "why" behind roadmap trade-offs to commercial, engineering, and leadership stakeholders alike.
- Keep growth, risk, and operational efficiency visible when prioritizing, and make trade-offs and opportunity costs clear to stakeholders.
What We're Looking For - 3+ years of product management experience owning a consumer product end-to-end, with growth, adoption, or channel-migration work.
- Strong product sense, stakeholder management, and clear communication across both commercial and technical audiences.
- Data-driven prioritization, with comfort in product analytics and enough API/data literacy to partner credibly with engineering (no coding required).
- Fluent in standard PM tooling - Jira, Confluence, Figma (read/comment), and product analytics (Amplitude, PostHog, Segment, or similar).
- Comfortable owning a multi-program, multi-market portfolio touching a large existing customer base and a global agent network, at high-volume consumer and transaction scale.
- Strong written communication, with experience working across time zones and remote/distributed teams.
- Willing to work in a hybrid setup, with at least Tuesday, Wednesday, and Thursday in the office.
- Reside in the city where the position is based or be open to relocating.
- Authorized to work in the country where this role is based.
- Bachelor's degree, or equivalent hands-on experience.
Nice to Have - Familiarity with agent, partner, or POS ecosystems, and experience with referral or incentive-program mechanics.
- Background in fintech, payments, or remittances.
- Multi-market international rollout experience, and comfort operating across regions and cultures.
- CS/engineering degree or PM/Agile certification.
PERKS & BENEFITS - Medical, Dental & Vision Insurance
- 401K Plan with Match
- Employee Stock Purchase Plan
- Paid Vacation / Sick Leave
- Hybrid Work Schedule
- Tuition Assistance
- Growth Opportunities
- Corporate gatherings, team bonding events, and much more!
- Plumm Mental Health and Wellbeing
- Volunteering day for a charity of your choice
XE offers a competitive salary and benefits package. The reasonable estimated pay for this (Salary Exempt or Non-exempt hourly rate) role ranges from ($120,000USD to $180,000USD). Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience. In addition, XE offers comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, a 401(K) plan, Paid Vacation/ Sick Leave and more.
