POSITION SUMMARY:The Product Manager, MPro Sales Tools, will drive the strategy, planning, and execution of Mitsubishi Electric Trane HVAC US (METUS) next-generation sales portal (www.mitsubishipro.com), designed to empower our customers and partners with rich data, seamless integration across DSB, SAP, Salesforce, and Snowflake, and intuitive digital workflows. This role requires close collaboration with cross-functional agile teams, stakeholder engagement, and direct contribution to product vision and continuous improvement. Managing and incorporating continuous improvement methodologies-such as LEAN UX and Agile best practices-will be central to delivering best-in-class web portal experiences that meet business goals and exceed customer expectations.
ESSENTIAL FUNCTIONSThe essential functions of the position include, but are not limited to the following:- Acts as a primary liaison between METUS sales, marketing, UX, product management, operations, development, testing teams, and customers.
- Coordinates and oversees product releases and major launches to ensure smooth integration into business operations.
- Conducts weekly engagements with customers to gather requirements, define new features, user stories, and establish acceptance criteria.
- Collaborates with the SCRUM team to establish realistic development timelines and deliverables.
- Partners with product marketing to develop and execute effective communication strategies for market entry.
- Trains support teams, enabling them to provide service resulting in a high level of customer success and satisfaction.
- Identifies, documents, and prioritizes system issues and facilitate timely resolution.
- Supports product testing and ensures compliance with market and regulatory requirements during new product introductions.
- Manages projects effectively within established timelines and budget constraints.
- Aligns internal and external resources to ensure the achievement of product and business goals.
- This is a hybrid position with structured in-office days, and limited remote flexibility based on business needs, with specific schedule set by the manager in alignment with team need.
- Willing to travel up to 50% to for various Company meetings and training both domestically and possibly internationally.
- Perform other duties as assigned.
QUALIFICATIONS - B.S. in Mechanical Engineering, Computer Science, Information Science, Management Information Systems or related field or equivalent experience.
- 3+ years' experience in HVAC Design using VRF equipment.
- 3+ years' experience in software product management or related field.
- Knowledge of HVAC design standards and building codes.
- Demonstrated experience leading agile projects from inception to completion, ensuring delivery within established scope, timeline, and quality standards.
- Ability to work effectively with developers, designers, business stakeholders, and external partners to deliver integrated digital solutions.
- Proficiency understanding and integrating enterprise platforms such as SAP (ERP), Salesforce (CRM), and Snowflake (data analytics).
- Hands-on experience managing or developing enterprise/B2B web portals, ideally in an industrial or manufacturing setting.
- Strong skills in eliciting business needs from diverse stakeholders and translating them into actionable product requirements and user stories.
- Excellent communication skills for liaising among technical teams, business users, and executive leadership to ensure project transparency and alignment.
- Adept at identifying, tracking, and mitigating risks and removing impediments to ensure smooth project progress.
- Track record of driving process enhancements, leveraging methodologies like LEAN UX and agile best practices.
- Commitment to delivering intuitive, efficient, and valuable solutions that address the needs of customers, distributors, and partners.
- Ability to analyze relevant KPIs and product analytics to inform strategy, feature prioritization, and continuous improvement.
- Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously.
The base pay range for this position at commencement of employment is expected to be between $111,200 and $152,900 however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements, including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Employees may also take up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible.
