The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Loyalty Product Manager to join our World of Hyatt Loyalty Systems department. In this role, you will be collaborating closely with the broader World of Hyatt and technology teams and be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role The Loyalty Product Manager will play a critical role in shaping and improving the systems supporting our loyalty program. You'll partner across engineering, design, analytics, marketing, strategy, and operations to turn customer and business needs into a clear product direction, driving loyalty initiatives to increase engagement, retention, and revenue.
Position Responsibilities / Essential Functions
- Lead product discovery, planning, scoping, and prioritization to deliver high-impact outcomes for stakeholders
- Coordinate with business and technology teams to drive critical loyalty initiatives to completion
- Gather requirements, determine features and their priority, document product specs/flows, refine feedback, and help write test plans
- Ensure new product and solution requirements follow Hyatt policies, security and privacy standards, and corresponding contracts before being passed to developers
- Represent the team with partners and senior company leaders to align resources and prioritization
• Gain an intimate understanding of the current loyalty system integrations with both internal and external applications to help create future solutions
