As a
Senior Product Manager, Hardware, Support, and Supplies, you will lead the strategy, commercial performance, and operational execution of IDEXX's hardware, hardware support, and practice supplies businesses serving veterinary practices across North America. This role is based in Westbrook, Maine, with a hybrid work arrangement. You will oversee a diverse portfolio that includes workstations, servers, printers, networking equipment, tablets, hardware support subscriptions, installation services, and practice supplies used by veterinary clinics throughout the U.S. and Canada. The VetSoft team manages the products, services, and vendor relationships that help veterinary practices successfully deploy and operate IDEXX software solutions.
You'll work across finance, sales, customer support, engineering, procurement, logistics, and vendor organizations to deliver reliable, high-quality technology solutions to veterinary clinics that often lack dedicated IT resources. This role offers significant autonomy, visibility, and business ownership, making it an excellent opportunity for someone looking to grow from product management into broader business leadership while remaining closely connected to customers, products, and operational execution.
In this role:- You will own the P&L performance, pricing strategy, budgeting, forecasting, and financial health of the Hardware, Hardware Support, and Practice Supplies businesses.
- You will define portfolio strategy, including product selection, vendor relationships, lifecycle management, product transitions, and expansion opportunities.
- You will partner with Quality Assurance and Engineering teams to guide products through validation and onboarding processes before release to customers.
- You will manage inventory strategy and collaborate with Procurement and Logistics teams to maintain appropriate stock levels across multiple North American warehouses.
- You will oversee the business strategy, pricing, customer experience, and operational performance of the Hardware Support subscription business.
- You will work with Sales leadership to develop pricing programs, promotional initiatives, referral strategies, and commercial offerings that support revenue growth.
- You will lead commercial marketing efforts, including catalogs, promotional campaigns, sales materials, and customer communications.
- You will manage relationships with key vendors and OEM partners while negotiating pricing, addressing product quality concerns, and resolving escalations.
- You will serve as a senior escalation point for significant customer and product issues, partnering with vendors and internal teams to drive resolution.
- You will analyze business performance data, identify trends, and implement actions that improve revenue, margin, inventory management, and customer satisfaction.
- You will lead and develop two direct reports while influencing priorities across numerous cross-functional teams that contribute to the success of the business.
- You will help veterinary practices make confident technology decisions by ensuring the products and services IDEXX provides are reliable, scalable, and well-supported.
- You will occasionally travel up to 15%, including vendor and warehouse visits.
What you need to succeed:- You have 5+ years of experience in product management, category management, or a related commercial leadership role, including at least 3 years of P&L ownership. (Required)
- You have experience managing pricing, margins, budgeting, forecasting, and financial performance for a physical-product business. (Required)
- You have experience managing hardware product portfolios, preferably including PCs, servers, printers, networking equipment, or related technologies. (Required)
- You have experience working with product onboarding, validation, or gated product introduction processes in partnership with technical or quality teams. (Required)
- You have experience managing vendor and OEM relationships, including supplier onboarding, commercial negotiations, and quality escalations. (Required)
- You have experience managing inventory planning, supply chain operations, and product fulfillment across multiple locations. (Required)
- You have experience using ERP and CRM systems, preferably SAP and Salesforce. (Required)
- You have advanced Excel skills and the ability to synthesize data from multiple sources into actionable business insights. (Required)
- You have a demonstrated ability to influence cross-functional teams and drive results without direct reporting authority. (Required)
- You have experience leading and developing employees. (Required)
- You have strong business acumen, including experience managing pricing strategies, inventory decisions, and commercial performance. (Required)
- You have a bachelor's degree in Business, Engineering, or a related field, or equivalent experience. (Required)
- You have experience supporting small-business customers within veterinary, medical, dental, legal, or similar professional practice environments. (Strongly Preferred)
- You have experience with major hardware vendors such as Dell, Apple, Microsoft, Lexmark, Xerox, CDW, or similar organizations. (Strongly Preferred)
- You have experience managing subscription, support plan, warranty, or service-contract businesses. (Strongly Preferred)
- You have experience with direct marketing, catalog development, agency management, and customer communications. (Preferred)
- You have familiarity with remote monitoring and management (RMM) platforms, system imaging, and operating system lifecycle management. (Preferred)
- You have exposure to managed service provider (MSP) business models. (Preferred)
What you can expect from us:- Base salary range starting at $135000 based on experience
- Opportunity for annual cash bonus
- Performance-based merit increases
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
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