8+ years in IT or digital product management, including 5 years as a Product Manager
3+ years translating business needs into IT/digital product solutions
5+ years with IT principles and Agile development methodologies
Extensive experience with cloud platforms, applications, and software products
Proven ability to manage customer expectations and build stakeholder relationships
Responsibilities
Leverage customer feedback and data for product decision-making
Define success metrics to guide product strategy
Engage with users to understand needs and behaviors
Conduct experiments to validate product assumptions
Manage and prioritize the product backlog with clear criteria
Collaborate with Engineering to define technical requirements
Oversee non-functional requirements for performance and security
Develop a product vision and roadmap while integrating feedback
Benefits
Opportunities for coaching and mentoring
Engagement with cross-functional teams
Strong focus on career advancement and continuous improvement
Involvement in a collaborative product innovation environment
Full Job Description
Key Responsibilities:
Use customer feedback, market analysis, and data to inform product decisions
Define and manage success metrics to inform ongoing product strategy
Know your customer by regularly engaging current and prospective users to understand needs and behaviors
Drive build-test-learn experiments to validate assumptions and refine product direction
Create, prioritize, and continuously refine the product backlog by decomposing complex problems into epics/features/user stories with clear acceptance criteria
Partner with Engineering and Architecture to define solution approaches, technical requirements, and delivery sequencing
Own non-functional requirements (NFRs) for performance, availability, scalability, resiliency, and observability
Drive security-by-design and privacy-by-design requirements in partnership with Security, Risk, and Compliance
Define telemetry and analytics instrumentation to measure adoption, reliability, and business outcomes
Ensure production readiness through release planning, feature flags, runbooks, and incident response expectations
Balance feature delivery with technical debt reduction by prioritizing modernization, refactoring, and dependency upgrades
Develop and communicate the product vision, strategy, and roadmap; incorporate timely stakeholder feedback
Ensure development standards are followed to enable tight feedback loops and clear product definition
Coach and mentor team members and cross-functional partners on collaboration, ideation, consumer research, experiment design and execution, measurement, implementation, customer interactions, and rollout
Partner with business and IT stakeholders during execution to ensure expectations are met
Proactively remove obstacles and resolve roadblocks to achieve product goals
Identify and develop services and service level agreements (SLAs); educate senior leaders and continuously improve service-related processes
Must Haves:
8+ years of IT or digital product management (or related) experience across the SDLC, including at least 5 years in a Product Manager role and 3 years translating business needs and requirements into IT/digital product solutions
5+ years of deep knowledge of IT principles, Agile development methodologies, and cloud platforms/applications, software products, or design tools
5+ years of experience managing customer expectations and building strong stakeholder relationships
Plusses
Experience as a Product Manager working in Agile methodologies
Experience advocating for UX/design practices within large business and technology organizations
Pharmacy benefit management (PBM) and healthcare industry experience
Demonstrated focus on quality and cost savings through continuous process improvement
