Product Manager, Digital Operations Support (Guest Product Management)

Inspire Brands, Inc. • $110K — $130K *
Atlanta, GA 30349In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, marketing, computer science, or related field
  • 7+ years of product management experience with agile methodologies
  • Demonstrated experience in improving customer-facing digital experiences
  • Proven track record of delivering on business goals through digital innovation
  • Strong understanding of e-commerce, consumer behavior, and digital design frameworks

Responsibilities

  • Provide leadership for resolving production issues and improving digital products
  • Serve as the primary escalation point for production incidents
  • Lead cross-functional teams to define solution requirements
  • Design user-centric product experiences based on business needs
  • Facilitate decision-making during live incidents considering guest impact
  • Maintain transparent communication with stakeholders during production issues
  • Oversee post-launch activities to ensure stabilization and adoption

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunities to work with leading restaurant brands
  • Strong focus on innovation through the integration of AI
  • Onsite work model of four days a week
  • Potential for professional development in a fast-paced industry
Full Job Description

Build delightful experiences that keep customers coming back. 

The Product Manager is responsible for owning and continuously improving digital products that power Inspire Brands’ technology ecosystem by working across a distinctive portfolio of leading restaurant brands. This position plays a critical role in managing production health, serving as the primary product escalation point for live issues, and driving continuous improvement initiatives across Inspire Brand’s digital guest experience platforms.  

  

The successful candidate will partner closely with Engineering, Technology Operations, Support, and Business stakeholders to prioritize and resolve production issues, translate learnings into roadmap improvements, and ensure digital products meet performance, reliability, and customer experience expectations. This role requires a strategic mindset combined with strong execution while operating effectively in a fast-paced environment where priorities may shift quickly.  

 

The strongest product managers of the next decade will be those who understand how to combine human judgment, business context, and AI-enabled ways of working to deliver better outcomes. This role will expect that you view environments blending Agile practices with AI-enabled product development approaches as an opportunity rather than a disruption. 

  

Great candidates are naturally curious, relentlessly customer-focused, and compelling storytellers that bridge insights into actionable strategy. They connect data, insights, customer behavior, and emerging trends to challenge assumptions, make smart tradeoffs, align teams, and continuously improve the digital guest experience.

*This position is required onsite 4 days per week, typically Monday- Thursday.

RESPONSIBILITIES

  • Provide product leadership and oversight for the team responsible for handling production issues including prioritization, resolution and continuous improvement of digital products 

  • Serve as the primary product escalation point for production incidents, partnering with Engineering to drive prioritization, resolution, and continuous improvement 

  • Proactively lead cross-functional team of senior leaders and business teams within Inspire (including Engineering Product Management, Solutions Architecture, Finance, Legal, and Brand teams) to assess and define robust solution requirements 

  • Design and optimize user-centric product experiences, translating business needs into scalable solutions, requirements, and workflows that deliver intuitive and effective experiences for administrators, operators, and guests. 

  • Lead product decision‑making during live incidents by assessing guest impact, business risk, and technical tradeoffs 

  • Ensure timely, transparent communication with business and technology stakeholders during production incidents. 

  • Lead post‑launch hypercare activities for new digital capabilities, including heightened monitoring, issue prioritization, stakeholder communication, and coordination of rapid fixes to ensure successful stabilization and adoption 

  • Translate production learnings into prioritized roadmap items and backlog enhancements by identifying recurring production issues, usability gaps, performance bottlenecks, and technical debt across digital products 

  • Measure, enable, and continuously improve product outcomes through KPI management, program planning, change management, training, and stakeholder education to maximize business impact and adoption.  

EDUCATION QUALIFICATIONS

Minimum: 4 year degree/Bachelor's degree

Bachelor's degree in business, Marketing, Computer Science, or related field

EXPERIENCE QUALIFICATION

Minimum:

  • 7+ years of experience in product management practices, agile methodologies, and test-driven development experience. 

  • Demonstrated thought leadership in solving customer-facing digital experience opportunities.  

  • Demonstrated experience collaborating with both business and IT to accomplish project objectives 

  • A proven track record of driving digital innovation and delivering outperformance to stated business goals 

REQUIRED KNOWLEDGE, SKILLS, or ABILITIES

  • Deep understanding of e-commerce business, consumer mindset, digital user experience, digital design frameworks and processes 

  • Leverage AI as a force multiplier across the product lifecycle by combining human judgment with AI-driven insights, critically evaluating outputs, driving adoption of modern AI-enabled product development practices, and continuously identifying responsible opportunities to create business value. 

  • Strong analytical skills with the ability to lead data-driven discussions to drive alignment around prioritization and impact 

  • Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams 

  • Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management) 

  • Deep knowledge of agile delivery principles 

  • Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, and well-documented product requirements 

  • Excellent verbal and written communication skills, with the ability to communicate effectively to diverse audiences 

  • Strong problem‑solving skills, with the ability to adapt quickly to changing business priorities and overcome unexpected challenges 

  • Strong project/workflow management, prioritization, and negotiating skills 

  • Ability to influence cross‑functional teams and consistently deliver results while meeting deadlines 

  • Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial mindset 

  • Self‑starter with the ability to operate effectively with minimal supervision 

Decision Making Authority 

Authorized to prioritize production issues, define continuous improvement initiatives, and make product tradeoff decisions within established business and technology guardrails. 

Travel

Availability to travel up to 15% 


 

About Inspire Brands, Inc.

Inspire Brands, Inc. Careers

Joining Inspire Brands, Inc. presents a prime opportunity to be part of a diverse team of professionals dedicated to pioneering innovations in the food and beverage industry. Inspire Brands, Inc. stands out as a leader in creating dynamic dining experiences and is renowned for its commitment to excellence and growth.

Explore Job Opportunities

Inspire Brands, Inc. offers a variety of job opportunities that cater to a range of skills and interests. From leadership positions that shape the strategic direction of the company to entry-level roles that build professional foundations, there is a place for every ambitious individual. Explore open positions that align with your career aspirations and skills.

Internship Programs

Kickstart a career with Inspire Brands, Inc. through robust internship programs designed to foster skills and offer real-world experience in a supportive environment. Internships are a gateway to full-time employment and provide invaluable industry exposure.

Professional Growth and Development

Inspire Brands, Inc. is committed to the professional growth of its team members. With comprehensive training programs, including leadership development and diversity training, employees are equipped to excel in their roles and advance their careers. The company supports obtaining industry-recognized certifications and continuous learning.

Culture and Benefits

The culture at Inspire Brands, Inc. is built on a foundation of innovation and teamwork. Employees enjoy a range of benefits designed to support both their professional and personal lives. Benefits include health and wellness programs, competitive compensation packages, and flexible working conditions that underscore the company’s commitment to employee well-being.

Hiring Process

The hiring process at Inspire Brands, Inc. is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn about the company’s values and opportunities for career advancement. Tips for crafting an effective resume and succeeding in interviews are available through the company’s career blog.

Networking and Career Advancement

Inspire Brands, Inc. encourages networking within the industry, offering employees opportunities to connect with leaders and peers through professional groups and company events. These interactions often lead to innovative ideas and career advancement.

Join the Inspire Brands, Inc. Team

Search for available positions that match your skills and interests. Inspire Brands, Inc. looks for passionate, curious, creative, and solution-driven team players. Start the journey to a rewarding career with Inspire Brands, Inc. and help shape the future of dining experiences globally.

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Learn more about Inspire Brands, Inc.
Industry
Food & Beverages
* Ladders Estimates

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