About the RoleCharlie Health is seeking a Manager, Business Systems to own and evolve the core operating systems that power our admissions, scheduling, clinical access, and revenue workflows. You will be responsible for architecting, governing, and continuously improving the logic that defines how our business actually runs, using Salesforce as the backbone of our operational nervous system.
You will partner closely with Operations, Clinical, Revenue Cycle, Data, and Engineering leaders to design deterministic, scalable systems that improve access to care, increase throughput, and protect revenue and compliance at scale.
This role will report through Charlie Health's Product Management team and is ideal for someone from a Strategy & Operations, BizOps, RevOps, or consulting background who wants to move from analysis and recommendations into true systems ownership, with a path towards Product Management.
Responsibilities- Own the architecture, governance, and roadmap for Charlie Health's Salesforce-based operating systems
- Translate real-world operational workflows into scalable, deterministic system logic
- Design routing, automation, case management, and capacity allocation frameworks that directly impact access to care, revenue capture, and compliance
- Partner with Operations, Clinical, Admissions, Scheduling, and RCM teams to identify bottlenecks and convert them into system-level solutions
- Define and enforce schema design, automation standards, and change-control governance
- Build economic and throughput models to inform prioritization and system design
- Lead cross-functional initiatives that improve funnel performance, reduce operational friction, and increase scalability
- Partner with Salesforce Admins and Engineers to deliver clean, auditable, maintainable systems
- Serve as the single owner responsible for the quality, integrity, and evolution of Charlie Health's operational systems
Requirements- 2+ years of experience in Strategy & Operations, Management Consulting, BizOps, RevOps, GTM Ops, Analytics, or related roles
- Strong analytical and modeling skills (SQL / Excel / Sheets / BI tools)
- Experience translating complex operational workflows into system logic
- Familiarity with CRM, workflow automation, or revenue operations systems (Salesforce strongly preferred)
- Ability to think in constraints, throughput, and operating models
- Excellent cross-functional communication and stakeholder management skills
- Comfortable owning high-impact systems in a fast-growing environment
- Work authorized in the United States and native or bilingual English proficiency
- Familiarity with cloud-based collaboration tools (Google Suite, Slack, Zoom, Salesforce)
- Must be willing to work in-person 4 days per week in our office in Union Square, NY.
BenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $125,000 and $200,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus of 10%. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don't give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from [redacted].com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
