Product Manager, AI & TechnologyLocation: Irving, TX (Corporate Office)
Department: Strategic Initiatives
Reports To: Vice President, Strategic Initiatives
Employment Type: Full-Time, Exempt
About the RoleTI Communities is seeking a strategic and results-driven Product Manager, AI & Technology to lead the evaluation, implementation, and optimization of technology solutions that enhance the resident and associate experience across our portfolio.
In this role, you will serve as the bridge between operations, technology partners, and executive leadership, ensuring that technology investments solve real business challenges, improve efficiency, and deliver measurable value. You will own the product roadmap, oversee technology implementations, manage vendor relationships, and help drive the adoption of AI-powered tools and enterprise technology solutions throughout the organization.
This is an exciting opportunity for someone who combines multifamily operations expertise with product management, technology implementation, and change leadership.
What You'll Do- Develop and manage the company's AI and technology roadmap, aligning priorities with operational needs and business objectives.
- Evaluate opportunities to improve leasing, resident experience, maintenance, compliance, and other business functions through technology and automation.
- Lead build-versus-buy assessments, vendor evaluations, and business case development for new solutions.
- Partner with site teams, regional leaders, and corporate stakeholders to identify operational challenges and define business requirements.
- Translate business needs into product requirements, acceptance criteria, and implementation plans.
- Maintain and prioritize a technology product backlog based on value, risk, readiness, and return on investment.
- Lead and oversee technology implementations from pilot through enterprise rollout.
- Establish project milestones, budgets, deliverables, and performance expectations with vendors and partners.
- Coordinate testing, validation, launch readiness, and issue resolution to ensure successful deployments.
- Develop scalable training, communication, and rollout strategies to support successful adoption.
- Establish pilot programs, feedback loops, and success metrics to guide deployment decisions.
- Partner with operational leaders to drive user engagement and maximize business impact.
- Define and monitor KPIs related to adoption, efficiency, resident satisfaction, financial performance, and ROI.
- Provide executive leadership with clear, data-driven updates on technology investments, product performance, risks, and opportunities.
- Partner with legal, compliance, and technology stakeholders to ensure appropriate governance, privacy, security, and regulatory compliance.
What We're Looking For- 5+ years of multifamily property management experience in site-level, regional, or corporate operations.
- Demonstrated success leading cross-functional technology implementations and driving stakeholder alignment.
- Experience managing technology vendors, project scope, budgets, timelines, and deliverables.
- Working knowledge of Entrata or similar property management software platforms.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and presentation skills, including experience working with senior leadership.
- Experience in product management, product ownership, or technology program management.
- Familiarity with Agile, Scrum, or similar product delivery methodologies.
- Hands-on experience implementing AI tools, automation platforms, chatbots, or workflow technologies.
- Experience evaluating software integrations, enterprise technology governance, and vendor consolidation initiatives.
- PMP, CSPO, or comparable professional certification.
- Experience with affordable housing, workforce housing, or regulatory compliance environments.
