Job DescriptionYour Role The Product Implementation Analyst, Experienced supports the Custom Product Lifecycle team in developing Core and Premier product deliverables, including Facets product requirements, SBCs, contracts, and EOCs. This role is responsible for analyzing and gathering custom product system requirements and fulfilling custom product artifacts for implementation. The scope includes Core and Premier medical and specialty products such as Custom, ASO, Shared Advantage, and Medicare Advantage. The position manages highly complex assignments, applying strong knowledge of healthcare products, business functions, and regulatory guidelines to create accurate product requirements and plan documents. Success in this role requires strong cross-functional partnership, attention to detail, and the ability to support production goals and key business metrics.
ResponsibilitiesYour Work In this role, you will:
- Collaborate cross-functionally with departmental and business stakeholders, ensuring accurate and timely delivery of product artifacts
- Participate in work projection and planning efforts to accomplish objectives of all stakeholders
- Be accountable for tracking quality and progress on all work efforts and reporting to management
- Develop and sustain detailed knowledge of all product types and plan designs
- Research, resolve and provide root cause analysis of defects and incidents
- Participate in cross functional planning sessions to implement new or revised complex products
- Engage in user acceptance testing for internal product systems
- Maintain internal desk level procedures and process maps
QualificationsYour Knowledge and Experience - Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
- 3 years of prior relevant experience
- Requires strong analytical and problem-solving skills
- Requires competency in Microsoft Excel and Word
- Requires proven ability to manage high volumes and multiple priorities in accordance with established timelines and quality measures
- Prefer general knowledge of Blue Shield of California benefits as they relate to incumbent plans, Federal and State mandates, regulatory guidelines as well as Blue Shield of California policies and procedures
HybridThis role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
Our Workplace Model We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:
- For most teams, this means coming into the office two days per week.
- Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
- For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.
Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
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