DescriptionAbout the Role:We are looking for a Product Engineer to join our Product organization and become the bridge between our customers and our product.
In this role, you will lead a major strategic initiative: driving the expansion of our customers from our Kubernetes management platform to a next-generation platform designed to build, manage, monitor, and operate custom-built internal agents running on production-grade services. You will directly own the success of this flagship rollout - ensuring seamless customer onboarding, active platform adoption, and enabling teams to successfully create and manage production-grade agents.
In addition to leading this core migration, you will work closely with a portfolio of customers, becoming a trusted partner within their teams and helping them get maximum value from Komodor. At the same time, you'll bring the customer voice back into Product - sharing feedback, identifying recurring needs, and collaborating with Engineering and Product teams to continuously refine the platform.
This is a highly hands-on role that combines technical expertise in cloud-native platforms, project management, customer-facing skills, and strong cross-functional execution.
What You'll Do- Lead the core migration & deployment initiative: Own the end-to-end rollout and customer migration from our older Kubernetes management system to our new agent-centric platform.
- Drive product-led customer adoption and value: Lead customer success from the product side by guiding customers through building, managing, monitoring, and operating their custom-built agents on production-grade infrastructure.
- Measure and deliver key success outcomes: Take accountability for key performance metrics including migration completion, overall platform adoption, and customer success in deploying and operating production-grade internal agents.
- Become part of the customer's team: Understand their organization, technical environment, workflows, and challenges, providing guidance on how they can best build and run custom agents within the new environment.
- Drive implementations: Lead hands-on technical onboarding and implementations to ensure customers move smoothly from initial adoption to sustainable, production-grade usage.
- Identify expansion opportunities: Map customer organizations, identify new use cases for internal agent creation, and expand platform usage across teams and business units.
- Connect customers with Product & Engineering: Act as the voice of the customer internally, translating complex technical feedback, agent deployment bottlenecks, and feature requests into actionable product updates.
- Work cross-functionally: Partner closely with Product, Engineering, Sales, and Customer Success (CS) to maintain alignment and ensure a unified rollout strategy.
- Be hands-on: Combine deep technical understanding, project management, and execution skills to solve complex customer challenges and make things happen.
Requirements- Strong technical background in areas such as DevOps, SRE, infrastructure, cloud-native platforms, Kubernetes, or platform engineering.
- Proven track record in leading complex technical migrations, rollout initiatives, or platform transitions for customer environments.
- Experience working directly with customers in a Solutions Architect, Solutions Engineer, Technical Account Manager, DevOps, or similar technical customer-facing role.
- Deep understanding of Kubernetes, containerization, modern cloud-native architectures, and production-grade service infrastructure.
- Familiarity or strong interest in AI/internal agent creation, execution environments, and operational monitoring framework.
- Strong problem-solving and analytical skills, with a creative and practical approach to solving migration and adoption challenges.
- Excellent communication and interpersonal skills, with the ability to build trust and work effectively with both internal teams and external customer stakeholders.
- Strong project management skills and the ability to take ownership, coordinate multiple internal cross-functional stakeholders (Product, Engineering, Sales, and CS), and drive complex deployments through to completion.
- High emotional intelligence and the ability to navigate complex customer environments and organizational change management.
- A hands-on mindset - someone who enjoys getting into technical details, troubleshooting complex architectures, and driving execution.
