1-3 years of people management experience, ideally leading specialists or skilled professionals.
Ability to provide clear direction while empowering subject matter experts.
Quick learner of clinical, technical, and product contexts.
Comfortable working across teams and countries with shared responsibilities.
Skilled in balancing immediate customer needs with long-term team development.
Strong communication skills with a focus on building relationships and knowledge sharing.
Experience in process improvement and consistent workflows.
Responsibilities
Lead and develop a team of product specialists, providing coaching and performance feedback.
Organize expertise across product areas for effective collaboration.
Maintain strong connections with the global product organization to align US priorities.
Coordinate team involvement in new product introductions and first implementations.
Ensure development and maintenance of documentation and training materials for Customer Operations teams.
Drive consistent workflows and knowledge sharing across product areas using global standards.
Balance hands-on involvement with coaching based on product maturity and customer needs.
Benefits
Contribute to technology that supports critical areas of healthcare.
Lead experienced professionals making a difference for customers.
Shape how new products are introduced and supported in the US.
Collaborate with local and global teams focused on learning and improvement.
Grow leadership experience as products and the organization evolve.
Full Job Description
We're looking for a Product Enablement Manager to lead our US team of product specialists across areas such as Cardiology, Pathology, Reporting, Analytics, and Genomics. You'll coach experienced clinical and technical experts, connect their work with our global product organization, and help turn specialized knowledge into consistent practices across Customer Operations.
As part of Service Enablement, you'll help new products move from their first US implementations into established delivery and support models. As those products mature, you'll ensure our teams have the knowledge, tools, and guidance to take ownership confidently.
What you'll do
Lead and develop a team of product specialist leads, providing clear priorities, coaching, performance feedback, and career development.
Organize expertise across product areas, ensuring clear responsibilities, appropriate coverage, and effective collaboration.
Maintain a strong connection with our global product organization, translating product direction into US priorities and sharing customer needs and lessons from the field.
Coordinate the team's involvement in new product introductions and first implementations, helping establish effective deployment, training, and support practices.
Ensure documentation, templates, and training materials are developed and maintained so Customer Operations teams can gradually take ownership of established products.
Drive consistent workflows, integration practices, training, and knowledge sharing across product areas, using global standards and resources wherever possible.
Balance hands-on specialist involvement with coaching and guidance based on product maturity, customer needs, and team capacity.
Partner with Applications, Engineering, Project Management, and customer-facing teams to strengthen product readiness and resolve gaps in knowledge or processes.
Support US-based colleagues who report functionally to global teams through local guidance, development support, and performance input.
Use feedback and operational data to improve team effectiveness, knowledge transfer, and delivery quality.
Travel as required - up to 50%
Skills & Requirements
Who you are
You bring 1-3 years or more of people management experience, including coaching, performance management, and employee development, ideally leading specialists, consultants, or other skilled professionals.
You provide clear direction while giving subject matter experts the trust and support to lead within their areas.
You can quickly learn clinical, technical, and product context and translate it into practical priorities.
You're comfortable working across teams and countries, including environments where responsibilities are shared between local and global managers.
You bring structure to changing priorities and can balance immediate customer needs with longer-term team development.
You communicate clearly, build strong working relationships, and help people share knowledge across organizational boundaries.
You have experience improving processes and helping teams adopt consistent ways of working.
It is a plus if you have
Experience in healthcare IT, medical imaging, clinical software, or a related technology environment.
Experience supporting product launches, early customer implementations, or transitions into ongoing delivery and support.
A background in applications, engineering, integrations, project delivery, or technical consulting.
Experience building training programs, documentation, or communities of subject matter experts.
Why Sectra
Contribute to technology that supports critical areas of healthcare and patient care.
Lead experienced professionals whose expertise makes a difference for customers and colleagues.
Help shape how new products are introduced, adopted, and supported in the US.
Collaborate with local and global teams in an organization focused on learning, knowledge sharing, and continuous improvement.
Grow your leadership experience as our products and organization evolve.
Compensation and benefits
Base salary range: $130,000-$155,000, based on experience and qualifications.
Eligible to participate in the company's bonus program.
Comprehensive medical, dental, and vision coverage.
Generous paid time off and paid parental leave.
Retirement plan with company match.
Ongoing learning and professional development opportunities.
