TL;DR: You'll define how some of the world's largest enterprises actually use Conduct: mapping the workflows, uncovering the friction, and translating deep customer understanding into product experiences that work. The best thing you'll ship is clarity, not just beautiful designs.
What you'll ownHow Conduct's users experience the product from first contact to deep daily use. You'll spend meaningful time with customers, inside their environments, understanding how they think and how they work. That research is the foundation everything else gets built on. You'll bring those insights back into product, translate them into clear workflows and interaction patterns, and work closely with engineering and product to ship experiences that actually change how people operate.
This is not a role where research gets handed off. You own the loop, from question to insight to shipped product.
Who we hire We're looking for someone who is endlessly curious about how people work and what gets in their way. The right person for this role gets more excited by a well-mapped user journey than a beautiful UI, and knows that in enterprise software, the two aren't always the same thing.
In practice that tends to look like:
- Strong experience designing complex digital products end-to-end, ideally in enterprise software, B2B SaaS, or other environments where workflows are messy and users are sophisticated.
- Deep UX research skills. You know how to get real signal from customers - through interviews, observation, and time spent in their world - and how to turn that into design decisions that hold up.
- A clear point of view on how AI shifts user behaviour and interaction patterns. This is an AI-native product and the design challenges are genuinely new.
- Solid enough visual and interaction design skills to own the work end-to-end. You don't lead with aesthetics. You lead with understanding.
- Pragmatic and biased toward shipping. You prototype fast, take feedback well, and care more about impact than perfection.
- Low ego and collaborative. You work as a partner to product and engineering, not a gatekeeper, and you bring people along on what you're learning from customers.
