5+ years of experience in product design, UX/UI design, or a similar role.
Portfolio showcasing shipped features in production.
Strong UX and UI skills with experience in SaaS user journeys.
Hands-on experience with AI prototyping tools like Claude.
Experience designing both conversational AI and traditional SaaS interfaces.
Familiarity with web and mobile app design.
Ability to navigate ambiguity and deliver in a fast-paced environment.
Responsibilities
Own product features from customer problem identification to design, build, and release.
Redesign onboarding to ensure quick customer value realization.
Map customer journeys to eliminate dead ends and enhance usability.
Improve core workflows for daily customer tasks, such as campaign setup.
Collaborate with engineers to implement and ship designs.
Partner with Customer Success and go-to-market teams to identify and resolve customer confusion.
Lead initiatives for self-serve onboarding and create a comprehensive help center.
Benefits
Competitive base salary and bonus
Equity
Healthcare covering medical, dental, and vision
401(k) plan
Catered lunch daily in the NYC office
Unlimited PTO with two company-wide shutdowns during July 4th and Christmas-New Year weeks
Full Job Description
Vendelux is looking for a Senior Product Designer to own how customers experience our product, from their first login to the workflows they use every day. You will take features from customer problem to live product, reporting to one of our co-founders and working side by side with engineering, Customer Success and go-to-market teams. This is an individual contributor role with a high degree of ownership across web and mobile. Success looks like an onboarding experience that gets customers to value quickly, fewer dead ends in the product, and customers who can succeed on their own.
This role is based in our NYC office. What You'll Do
Own product features end to end, from understanding the customer problem through design, build and release.
Redesign onboarding so new customers reach their first moment of value quickly, with the full flow inside the product.
Map the customer journey from first login through daily use and inviting teammates, and remove the dead ends along the way.
Improve the usability of the core workflows customers rely on every day, such as campaign setup.
Work side by side with engineers on web and mobile to implement and ship your designs.
Partner with Customer Success and go-to-market teams to find where customers get confused and turn those patterns into product fixes.
Lead the initiative to make customer onboarding self-serve, including a help center where customers and internal teams can find answers.
Design self-serve experiences that let smaller customers succeed without hands-on support.
Prototype quickly with AI tools to explore ideas and test them with the team.
Design for both AI and chat-based interfaces and traditional SaaS interfaces, so every customer has a path that works for them.
Who You Are
5+ years of experience in product design, UX/UI design or a similar role.
A portfolio of features you designed that shipped to production.
Strong UX and UI skills, with experience designing complete user journeys in a SaaS product.
Hands-on experience prototyping with AI tools such as Claude.
Experience designing both conversational or AI interfaces and traditional SaaS interfaces.
Experience designing for web and mobile apps.
Comfortable bringing structure to ambiguity and shipping in a fast-moving environment.
A product-minded designer who thinks from the customer's point of view at every step.
Energized by owning outcomes and seeing your work in customers' hands.
Highly collaborative, at home working with engineers, Customer Success, sales and founders.
Enjoys getting close to customers and the teams who support them.
Excited by new AI interfaces and grounded in what customers need today.
Puts usability and functionality first, with a strong eye for visual quality.
An experienced designer who has built and shipped product at a fast pace.
A point of view on best practices for AI prototyping and moving prototypes into development
Experience designing help center or knowledge base experiences
Experience designing self-serve products for small and mid-sized business customers
Benefits
Competitive base salary and bonus
Equity
Healthcare covering medical, dental and vision
401(k)
Catered lunch every day in our NYC office
Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas - New Year's week
Not all candidates will check all of the requirements listed above and that's ok! We are open to great people from non-traditional backgrounds.
