The design team at Plaid is made up of product designers, researchers, and content strategists who work with our cross-functional partners to create Plaid's products. Please visit https://designedbyplaid.com/ to learn more about the Design team.
The Consumer team at Plaid builds and owns the key consumer touchpoints from Plaid: Plaid Link and our future direct to consumer experiences. Plaid Link is the embedded UX that all of Plaid's customers integrate in order to securely have their end-users share their bank data via Plaid, and Plaid's core business is built on consumer trust and confidence in that platform. It's this team's responsibility to build on the success of the existing platform to keep innovating and delivering high quality consumer experiences that unlock financial freedom for users leveraging Plaid's products.
We're looking for an experienced Product Designer to own the design of Plaid's consumer experiences. This is novel scope: a first-party, direct-to-consumer product inside a company most people know only through other companies' apps. You'll be the sole designer on a small, senior team, partnering closely with one PM and one engineering lead (as well as a nimble team of IC engineers). Your pod is also part of the larger Consumer team, and you'll get to work across it on other projects too. You'll set the quality bar for the surface and take work from ambiguous problem to shipped, polished detail. We care a great deal about craft here - this is the product where Plaid's brand is judged directly by consumers, so the details are the substance, not the finish. We also work fast, and we expect the person in this role to have already made agentic development a real part of how they design and build.
Responsibilities:- Own consumer surface design end to end, from problem definition through pixel-level polish
- Set and hold the visual and interaction quality bar for Plaid's consumer product
- Partner directly with product and engineering from planning through execution, shaping what gets built
- Build working prototypes - including with AI agents - to test ideas before committing engineering time
- Produce high-quality work from wireframes and user flows to pixel-perfect prototypes with delightful interactions
- Advocate for consumers and for user-centered process across the team
- Contribute to design culture through collaboration, presenting work, and sharing feedback
Qualifications:- 4+ years creating and shipping quality digital products, with consumer experience across mobile and web
- Exceptional visual and interaction craft - you can build nearly anything yourself, and the details are right
- You've genuinely integrated AI agents into how you design and build, and can speak to what that changed
- Strong verbal and visual presentation skills and an articulate point of view about design
- A proven record of influencing team direction and planning, and of tying design to business goals and metrics
- Nice to have: you ship your own code, or have worked as a design engineer
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
