Product Designer

Choice Hotels International Inc • $80K — $95K *

Scottsdale, AZ 85254In-Person

Hospitality & Recreation

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

Bachelor's degree in Design, HCI, Psychology, Human Factors, Computer Science, or related field, or equivalent experience.
2-5 years of experience in UX or product design for web, mobile, SaaS, or employee-facing products.
Strong preference for experience designing internal tools or customer support workflows.
Proficient in Figma, FigJam, and modern design-handoff workflows.
Knowledge of accessibility standards (WCAG) and inclusive design practices.
Comfortable using AI-assisted design tools like Copilot or ChatGPT, with strong human judgment.
Excellent communication skills for explaining design decisions to diverse audiences.

Responsibilities

Design user journeys, task flows, wireframes, prototypes, and high-fidelity designs for web and mobile products.
Collaborate with Customer Care to enhance internal tools based on agent needs and workflows.
Integrate AI-powered chat features and guided response tools to improve agent efficiency.
Apply human-centered design methods to simplify complex workflows while balancing guest and business needs.
Conduct user research, including interviews and usability testing, to inform design recommendations.
Utilize Figma and established design systems for prototyping and design handoff.
Work closely with cross-functional teams throughout the design process and communicate insights effectively.

Benefits

Comprehensive medical, dental, and vision coverage.
Generous leave policies including vacation, personal, and family time.
Financial benefits for retirement and health savings.
Employee recognition programs to celebrate contributions.
Discounts at Choice hotels worldwide.

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Full Job Description

** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **

Your Responsibilities

Design user journeys, task flows, wireframes, prototypes, and high-fidelity designs for guest-facing web and mobile products, as well as internal tools used by our Customer Care team.

Partner with Customer Care to understand agent needs, call workflows, and service recovery moments, and translate those insights into clearer, more efficient internal tools.

Support the integration of AI-powered chat features, guided response tools, and knowledge-support experiences that help agents work faster and more consistently.

Apply human-centered design methods to simplify complex workflows, balancing guest needs, business goals, and technical feasibility.

Plan and support user research, including stakeholder interviews, usability testing, and journey mapping, and turn findings into clear design recommendations.

Design, prototype, and hand off work in Figma using Choice's established design systems, component libraries, and accessibility standards.

Collaborate with Product Managers, Engineers, Researchers, Analysts, and other designers throughout discovery, delivery, and optimization.

Communicate design rationale, research insights, and trade-offs clearly to both technical and non-technical partners.

Contribute to UX audits, heuristic evaluations, and accessibility reviews, and support experimentation and A/B testing tied to measurable outcomes.

Your Experience, Skills & Competencies

Bachelor's degree in Design, Human-Computer Interaction, Psychology, Human Factors, Computer Science, or a related field, or equivalent experience.

2-5 years of experience in UX or product design, creating web, mobile, SaaS, or employee-facing digital products.

Experience designing internal tools, dashboards, or customer support/service workflows is strongly preferred.

Proficient in Figma, FigJam, and modern prototyping and design-handoff workflows.

Working knowledge of accessibility standards (WCAG), responsive design, and inclusive design practices.

Comfortable using AI-assisted tools such as Copilot, ChatGPT, or Claude to support design work, paired with strong human judgment.

Strong communication skills, with the ability to explain design decisions and research findings to technical and non-technical audiences.

Demonstrates key competencies including customer focus, collaboration, and problem solving.

Your Team

This is an individual contributor role that will report to Todd Bromley. You will have 6 peer teammates and collaborate with cross-functional departments on a regular basis.

**This role is not eligible for sponsorship**

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide

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About Choice Hotels International Inc

Choice Hotels International is a hospitality company that franchises hotels under several brands, including Comfort Inn, Quality Inn, and Econo Lodge. The company operates in over 40 countries and territories, with over 7,000 hotels and 570,000 rooms. Choice Hotels International's mission is to provide affordable and comfortable lodging options for travelers. The company was founded in 1939 and is headquartered in Rockville, Maryland.

Learn more about Choice Hotels International Inc

Size

1,500 employees

Market Cap

$5.9 billion

Industry

Hospitality & Recreation

Net Income

$75.3 million

Founded

1941

5 Year Trend

+5.8%

Revenue

$774 million

NASDAQ

CHH

* Ladders Estimates

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