5+ years of experience in PEO/ASO/Staffing and Payroll software implementations
Proven ability to solve complex problems independently
Exceptional verbal and written communication skills
Strong presentation capabilities for diverse audiences
Proven experience in documenting workflows and processes
Strong technical skills with a commitment to continuous learning
Responsibilities
Manage customer relationships to understand business needs and provide implementation guidance
Document project requirements and create functional design documents
Maintain project documentation and communicate status updates to management
Oversee multiple projects while ensuring quality standards are met
Collaborate with cross-functional teams to create solutions in an Agile environment
Design and execute complex customer processes and merges
Deliver presentations to customers and at industry events
Benefits
Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, holidays, parental leave, and sick leave
Life Insurance and disability coverage
Employee assistance program (EAP)
Flexible spending account (FSA) and health savings account (HSA)
Identity theft protection and various insurance options
Full Job Description
Job Summary:
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.
The position of Product Consultant, as part of the PrismHR Professional Services Team, is responsible for implementing new customers and consulting existing customers on software/industry Be
PrismHR Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Staffing, Benefits/Payroll and Technical background is crucial.
Specific Duties and Responsibilities:
Own the customer relationship to understand their business requirements and provide best practice guidance to customers as how-to best implement PrismHR solutions from both a technical and industry perspective
Documentation of requirements using cases in functional design documents - understanding Statements of Work describing project scope, assumptions, deliverables and estimated hours/schedule for project
Responsible for maintaining all documentation and detailed notes related to the customer project, Communicating proactively and regularly with management regarding project status
Independently manage multiple projects to ensure all deliverables meet established quality standards and Customer expectations
Work with a cross functional team to develop and implement robust solutions in an Agile environment
Design and execute complex merges and customer processes
Deliver presentations (remotely and in person) to customers at PrismHR and industry events
Required Education & Experience :
5 years' experience PEO/ASO/Staffing, Payroll and Implementation software
Ability to work independently and understand and solve complex problems
Excellent verbal/written communication skills, strong presentation skills
Ability to prioritize and handle multiple tasks and projects in a fast-paced environment
Experience defining and documenting workflows and processes
Strong technical inclination, and a desire to learn continuously
This position is eligible for the following benefits:
Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
