Product Application Engineer

Role:  Field Application Engineer

Location: Fairport, NY

Excellent Pay and Benefits! 

Qualitrol employees receive a competitive salary, twenty-eight days of paid time off (includes PTO and Holidays), great health benefits that are effective your first day, flexible working hours, up to 100% education reimbursement towards a degree, and 401k matching (vesting immediately). We have annual reviews and career development planning to help get you to the next level in your career. Our family friendly environment also provides paid Maternity/Paternity leave, Adoption leave, Life Insurance and more. 

You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and growth opportunities that are found in a Fortune 500 company like Fortive. 

Your Impact

As a Field Application Engineer with Qualitrol’s Asset Protection product line, you will combine application engineering expertise with hands-on field support to help customers successfully select, install, troubleshoot, and operate Qualitrol products.

You will work directly with customers and Sales Representatives while partnering with Engineering, Quality, Manufacturing, and Customer Service to solve complex technical challenges. Approximately 40% travel is expected for onsite troubleshooting, commissioning, technical investigations, customer meetings, and training.

This is an excellent opportunity for an engineer who enjoys solving problems, working directly with customers, and balancing office-based engineering with hands-on fieldwork.

Here’s where you’ll demonstrate your proficiencies: 

Pre-sale and application support

• Partner with Sales Representatives to qualify opportunities and lead the technical side of the sales process.
• Review customer specifications, drawings, and application requirements, and recommend the right Qualitrol solution.
• Create and deliver quotes, including technical responses for bids and tenders, specification compliance reviews, and clarifications.
• Issue and support return material authorizations (RMAs).
• Deliver product presentations, demonstrations, and technical training to customers, Sales Representatives, and internal teams.

Customer visits and relationships

• Travel about 40% to customer sites for technical meetings, site surveys, application reviews, product testing validation and training.
• Build long-term relationships with key customers as their go-to technical resource for Qualitrol products.
• Gather customer feedback and market needs and share them with Engineering and Product teams.

Quality and continuous improvement

• Support field investigations of customer quality concerns in partnership with Quality, Field Service, and Engineering.
• Support root cause analysis and corrective actions, and close the loop with customers.
• Prepare clear technical and field investigation reports that document findings and recommendations.
• Use what you learn in the field to improve products, processes, and technical documentation.

Skills & Experience

The successful candidate will be able to demonstrate the following skills and experience:   

• BS degree or equivalent in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field. Relevant experience may be considered in lieu of a degree.
• Experience in Application Engineering, Field Service, Technical Support, Engineering, or a similar technical role.
• Strong hands-on troubleshooting and analytical problem-solving skills.
• Experience troubleshooting hardware, software, electrical, mechanical, and/or communications systems.
• Excellent written and verbal communication skills with a strong customer focus.
• Ability to independently manage technical issues through resolution.
• Ability to create technical reports, presentations, and training materials.
• Ability and willingness to travel approximately 40%.

Preferred Skills: (only 1-2 bullets if applicable)

• Knowledge of electric power generation, transmission and distribution, transformers, substations, or condition-monitoring/protection equipment.
• Experience with TCP/IP, serial communications, Oracle, and/or Salesforce.

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