Bachelor's degree or equivalent experience required; equivalent experience considered at a ratio of 3 years for 1 year of education.
Minimum of 9 years relevant experience in operations, sourcing, and procurement.
Responsibilities
Identify and pursue new business opportunities in client accounts.
Provide strategic insights to enhance client engagement and growth.
Develop proposals and business solutions collaboratively with internal teams.
Assess customer needs to tailor value-driven solutions.
Conduct market assessments for assigned portfolios.
Establish relationships with senior clients and stakeholders.
Manage performance and oversee operational teams for successful execution.
Benefits
Opportunities for professional development through training and mentorship programs.
Engagement in high-level executive meetings and industry events.
Leadership role with decision-making authority over operations and governance.
Access to collaborative work environments and cross-functional teamwork.
Potential for career advancement through performance insights and recommendations.
Full Job Description
Job details
Job Role
Operations Manager - Sourcing & Procurement - US
Work Location
Houston, TX
State / Region / Province
Texas
Country
USA
Domain
Operations
Interest Group
IBPO USA
Company
IBPO USA
Requisition ID
151683BR
Senior Operations Manager - Sourcing & Procurement Location: Houston, TX On-Site As Senior Operations Manager in an Engagement Manager role, the responsibilities are as below:
Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.
Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.
Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.
Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.
Conduct competitive analysis and market assessments for assigned client portfolios.
Client Relationship Management
Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.
Lead executive meetings, customer visits, governance reviews, and engagement activities.
Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.
Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.
Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.
Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.
Leadership & People Management
Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.
Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.
Provide technical and managerial guidance to solution development and delivery teams.
Support employee development through coaching, mentoring, training programs, and performance management processes.
Participate in recruiting activities, including leading interview panels for senior-level positions.
Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.
Facilitate executive-level meetings to identify and develop new business opportunities.
Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.
Acts as a strategic advisor to internal and external stakeholders.
Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.
Works closely with senior organizational leadership to align operational strategies with business goals
Expand organizational presence across client business units and departments through strategic account planning.
Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.
Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.
Direct teams in solution definition, business case development, and strategic customer engagement.
Operational Management & Governance
Exercise decision-making authority over day-to-day finance operations, account management, and program execution.
Establish project objectives, schedules, budgets, quality standards, and performance targets.
Develop and execute operational action plans to support customer and business objectives.
Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.
Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.
Provide feedback on assignments and deliverables to maintain alignment with customer expectations.
Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.
Lead risk management, compliance monitoring, and escalation resolution activities.
Basic Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 9 years of experience in job description.
Preferred skills and experience
Strategic account management and client relationship management
Proposal development and contract management
Customer success and stakeholder engagement
Risk management and escalation management
Team leadership and people management
Supply chain and procurement domain knowledge
Cross-functional collaboration
Business development and opportunity identification
Executive communication and presentation skills
Performance management and continuous improvement
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
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