We currently have an opening for a Process Manager- MyDoor
The Program Manager, MyDoor is responsible for leading the daily execution, management, enhancement, and operational oversight of Clopay's proprietary dealer platform, MyDoor. Reporting directly to the SVP, CX, this role serves as the dedicated product owner and subject matter expert for MyDoor, driving user adoption, managing feature roadmaps, facilitating user acceptance testing (UAT), and ensuring seamless integration with underlying enterprise data assets and backend systems (iStore, Oracle, MyClopay, etc.). The incumbent collaborates closely with dealers, sales, eTools team, PDM team, IT, customer service, and product management to optimize portal functionality, streamline quoting and ordering processes, and deliver an exceptional user experience.
Responsibilities/Principal Duties:
Program and Product Execution
- Partner with the eTools team and stakeholders to translate the broader digital strategy into actionable development roadmaps and user stories specifically for the MyDoor platform.
- Serve as the primary business liaison to IT and external development vendors, participating in agile sprint planning, backlog grooming, and stage-gate project management processes.
- Define requirements for new features, automations, guided selling process refinement, and pricing/quoting logic within MyDoor.
- Oversee comprehensive User Acceptance Testing (UAT), authoring test scripts, coordinating user testing groups, and validating release readiness prior to deployment.
Dealer Engagement & Support
- Serve as the primary operational point of contact and champion for dealers utilizing the MyDoor system.
- Gather continuous qualitative and quantitative feedback from dealers and internal users to identify pain points, functional gaps, and enhancement opportunities.
- Design, build, and deliver robust training programs, documentation, quick-reference guides, and video tutorials to drive dealer onboarding and ongoing proficiency
Data Integrity and Performance Optimization
- Partner with PDM and business owners to ensure accurate synchronization of Customer Master data, product catalogs, pricing rules, and inventory availability within MyDoor.
- Define, monitor, and report on key performance indicators (KPIs) for MyDoor, including active user rates, lead growth, error rates, and order transfer to iStore %.
- Utilize analytics and user feedback to recommend continuous improvements that reduce order transfer errors, increase upsell rate, and improve dealer satisfaction.
Leadership and Cross Functional Collaboration
- Work cross-functionally with Sales, Marketing, Product Data Management (PDM), and Customer Experience teams to ensure MyDoor aligns with commercial objectives and promotional campaigns.
- Present status updates, release notes, and performance metrics to key internal stakeholders.
Education: Bachelor's degree in Business Administration, Marketing, Information Technology, Data Science, a related field or relevant experience.
Experience: Minimum of 3+ years of progressive experience in product management, digital strategy, or IT business analysis, with a focus on customer-facing or B2B digital tools and platforms. Proven experience leading without authority and driving cross-functional project teams.
