Process Improvement Leader - Corporate ServicesLocation: Remote - Ontario
Empire Life is looking to hire a Process Improvement Leader to join our Corporate Services team. We are seeking an experienced leader who thrives on designing and implementing large-scale organizational changes.
What you'll be working on
- Lead Complex Projects: Spearhead critical initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams while using data to monitor results.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials required to support large-scale enterprise change.
- Train and Develop: Coach and mentor business leaders, employees and other Process Improvement Leaders on process improvement methodologies and best practices. You will be a key advisor to process owners and you will have the mandate to influence our program roadmap and implement innovative solutions that shape how we operate.
- Collaborate Broadly to Lead Organizational Transformation: Build strong cross-departmental relationships at all levels of the organization and leverage your interpersonal skills to influence and align diverse stakeholders, effectively navigating change to complex initiatives.
- Improve Customer Experience: Creatively improve customer experiences by using data, journey mapping and stakeholder input.
- Problem Solve to Drive Change: Solve complex challenges, both new and ongoing, adapting to business goals, needs and constraints.
What we're looking for you to haveSkills & Experience: 7+ years of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management or Product Operations
- Operations Management
- Client Management
- Or other relevant fields
Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Adaptable and flexible
- Fast learner with excellent critical thinking, listening and problem solving skills
- Data driven mindset
- Excellent communication and collaboration skills
- Customer focused and ability to learn/understand a user journey
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Strategic inquiry/influence and critical thinking
Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information :
- If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
- Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Hybrid work model
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
