The Privacy Specialist (OneTrust) is responsible for the administration, support, optimization, and continuous improvement of privacy, compliance, and legal technology platforms used across the organization. The role serves as a key operational resource supporting privacy management processes, regulatory compliance activities, risk assessments, data subject rights operations, and related governance initiatives.
While OneTrust serves as the organization's primary privacy management platform, this position also supports other privacy, legal, compliance, governance, and workflow applications as business needs evolve. The Specialist partners closely with Legal, Privacy, Compliance, Information Security, IT, and business stakeholders to ensure technology solutions effectively support operational and regulatory requirements.
This role combines privacy program support, business process improvement, platform administration, reporting, user support, and application configuration responsibilities. The position acts as a functional subject matter expert, helping translate business requirements into scalable workflows, assessments, automation, and reporting capabilities.
Privacy Platform Administration & Support
- Serve as a primary administrator for OneTrust and other privacy, legal, and compliance platforms.
- Configure and maintain workflows, assessments, forms, questionnaires, dashboards, and reports.
- Manage application upgrades, releases, testing, and change management activities.
- Administer user access, security roles, and permissions.
- Monitor platform performance and recommend enhancements to improve efficiency and user experience.
- Maintain application documentation, procedures, and support materials.
Privacy Operations Enablement
- Support privacy program operations through the development and maintenance of assessments, workflows, and compliance processes.
- Configure and maintain Privacy Impact Assessments (PIAs), Data Protection Impact Assessments (DPIAs), Data Subject Rights workflows, vendor assessments, AI governance assessments, and related compliance activities.
- Partner with privacy and legal teams to implement regulatory and policy requirements within supporting technologies.
- Assist with the operationalization of new privacy and compliance requirements.
Application Configuration & Process Improvement
- Gather business requirements and translate them into application configurations and workflow solutions.
- Design and implement process improvements, automation opportunities, and operational efficiencies.
- Develop reports, dashboards, metrics, and analytics supporting privacy and compliance objectives.
- Evaluate system enhancements and recommend adoption of new platform capabilities.
Integrations & Data Management
- Support integrations between privacy platforms and enterprise applications.
- Coordinate with IT and technical teams on data integrations, synchronization, and automation initiatives.
- Assist with troubleshooting integration issues and data quality concerns.
- Support data governance and platform data integrity activities.
User Support & Stakeholder Engagement
- Provide application support to business users.
- Troubleshoot issues and coordinate resolution efforts with vendors and internal support teams.
- Deliver user guidance, training, and knowledge transfer.
- Serve as a liaison between privacy, legal, compliance, business, and technical teams.
- Support audits, compliance reviews, and regulatory inquiries involving privacy technology platforms.
Leadership & Collaboration
- Lead moderate-to-high complexity initiatives related to privacy technology and business process improvements.
- Provide mentorship and guidance to less experienced team members.
- Function as a subject matter expert for privacy applications and associated operational processes.
- Balance multiple priorities while meeting business and regulatory deadlines.
Qualifications
Required
- Bachelor's degree in Business, Information Systems, Information Technology, Legal Operations, Privacy, Compliance, or a related discipline, or equivalent experience.
- 3+ years of experience supporting enterprise SaaS applications.
- Experience supporting privacy, legal, governance, compliance, risk management, or workflow platforms.
- Experience configuring assessments, workflows, reporting, or process automation tools.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and stakeholder management abilities.
Preferred
- Experience administering or supporting OneTrust.
- Knowledge of privacy and data protection regulations, including GDPR, CPRA, and other global privacy frameworks.
- Experience supporting Data Subject Rights, privacy assessments, consent management, data governance, or vendor risk processes.
- Familiarity with APIs, integrations, Power Platform, ServiceNow, Jira, Salesforce, Workday, or similar enterprise applications.
- OneTrust certifications or comparable privacy technology credentials.
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
