Prism Trainer/Help Desk Specialist

Verdantas

• $100K — $120K *
US-AnywhereRemote in Washington, DC
Education, Government & Non-Profit
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Excellent written and verbal communication skills.
  • Minimum 3 years of experience with Unison PRISM application.
  • Experience with Version 7.4 PRISM is preferred.
  • Ability to learn functionality of procurement application and Ticket System quickly.
  • Skilled in diagnosing and resolving PRISM issues through user interaction.
  • Experience in developing training materials such as manuals and job aids.
  • Minimum 3 years of experience in providing PRISM user training is preferred.

Responsibilities

  • Serve as the primary interface for end users of the Agency-specific procurement system.
  • Quickly learn and understand the system and its functionalities.
  • Log and resolve 100% of user-generated issues and requests in the ticket tracking system.
  • Ensure timely resolution of user inquiries related to the procurement application.
  • Develop training materials to support effective use of PRISM.
  • Conduct engaging training sessions for end users on various PRISM functionalities.

Benefits

  • Flexible Work Environment
  • Paid Parental Leave
  • Medical
  • Dental
  • Vision
  • Life and AD&D Insurance
  • Short-Term and Long-Term Disability
  • 401(k) with Company Match
  • Paid Time Off + Holidays
Full Job Description

Job Responsibilities include (but are not limited to):

  • As a member of the Help Desk Team, you will be the primary interface for the Federal Agency’s end users of the Agency-specific procurement/acquisition system. In this role, you will:
  • Need to quickly grasp and learn the system and interface effectively with the end user community.
  • Be responsible for ensuring that 100% of all user generated issues, change/enhancement requests, and usage questions are logged into the ticket tracking system and resolved in a timely manner.

Required Skills and Qualifications:

  • Must have excellent written and verbal communication skills.
  • Must have (minimum 3 years) experience with the Unison PRISM application
  • Experience with Version 7.4 PRISM is preferred.
  • Must have the ability to quickly learn and grasp the functionality of the Agency-specific procurement application system and Ticket System
  • Must be able to diagnose and resolve PRISM issues through conversation with the end users
  • Develop training materials, including user manuals, job aids, and training modules, to support the effective use of PRISM.
  • Deliver engaging and interactive training sessions to end-users, both in-person and virtually, covering various PRISM functionalities and modules.
  • Minimum 3 years of experience in providing user training in PRISM is preferred

Salary Range:

$100,000 to $120,000

Benefits:

  • Flexible Work Environment
  • Paid Parental Leave
  • Medical
  • Dental
  • Vision
  • Life and AD&D Insurance
  • Short-Term and Long-Term Disability
  • 401(k) with Company Match
  • Paid Time Off + Holidays


Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance 1 regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce.
* Ladders Estimates

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