Bachelor's degree or equivalent experience in a relevant field.
5+ years in business analysis or related areas, particularly in print solutions.
Experience with complex customer implementations involving multiple stakeholders.
Strong skills in gathering and documenting business and technical requirements.
Proficiency in Microsoft Excel, PowerPoint, Teams, and collaboration tools.
Knowledge of print production and Digital Asset Management (DAM) platforms is preferred.
Excellent analytical and communication skills.
Responsibilities
Serve as a key analyst for large healthcare print opportunities from discovery to implementation.
Partner with Sales and customers to gather comprehensive business and technical requirements.
Assess and evaluate DAM integration opportunities for feasibility and implementation.
Document customer workflows, approval processes, and future-state requirements.
Analyze customer data to identify opportunities for savings and operational improvements.
Coordinate with cross-functional teams including Technology, Operations, and Customer Success.
Identify risks and gaps before deployment, ensuring readiness for implementation.
Benefits
Inclusive culture with associate-led Business Resource Groups.
Flexible PTO and company holidays.
401(k) with company match.
Physical and mental wellness programs.
Online and retail discounts.
Full Job Description
Job Description
Join our Healthcare Print SWAT team as a Print Solutions Analyst, supporting complex print programs and Digital Asset Management (DAM) integrations. You will partner with Sales, customers, and cross-functional teams to transform business requirements into scalable print and technology solutions that improve customer outcomes and accelerate implementation success. What you'll be doing
Serve as a key analyst supporting large, complex healthcare print opportunities from discovery through implementation readiness.
Partner with Sales and customers to gather business, operational, technical, and fulfillment requirements.
Assess DAM integration opportunities and evaluate technical feasibility and implementation approaches.
Document customer workflows, approval processes, ordering methods, and future-state requirements.
Analyze customer data to identify savings, standardization, and operational improvement opportunities.
Coordinate with Technology, Digital Product, Operations, Sourcing, Customer Success, and Implementation teams.
Identify risks, dependencies, gaps, and implementation barriers before deployment begins.
Develop implementation-readiness documentation including milestones, ownership, approvals, and timelines.
What you bring to the table
Bachelor's degree or equivalent combination of education and relevant experience.
Experience translating complex business and technical requirements into actionable plans.
Strong stakeholder management and cross-functional coordination skills.
Knowledge of print production, sourcing, fulfillment, inventory, and distribution workflows.
Experience with DAM platforms, technical implementations, or customer technology solutions is preferred.
Excellent analytical, organizational, and problem-solving abilities.
Strong written and verbal communication skills with the ability to explain technical concepts clearly.
Ability to manage multiple priorities in a fast-paced environment.
What's Needed - Basic Qualifications
5+ years of experience in business analysis, print solutions, customer implementation, project coordination, eCommerce, digital solutions, or a related field.
Experience gathering and documenting business, operational, product, and technical requirements.
Experience coordinating cross-functional teams and managing multiple concurrent priorities.
Proficiency with Microsoft Excel, PowerPoint, Teams, and related collaboration tools.
What's Needed - Preferred Qualifications
Experience with DAM platforms, print procurement systems, or marketing technology solutions.
Knowledge of APIs, system integrations, and technical implementation processes.
Experience supporting enterprise or multi-location customer implementations.
PMP, CBAP, Agile, or related project management/business analysis certification.
We Offer
Inclusive culture with associate-led Business Resource Groups
Flexible PTO and company holidays
401(k) with company match
Physical and mental wellness programs
Online and retail discounts and more
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About Staples
Staples is a retail company that sells office supplies, furniture, technology, and other products to businesses and consumers. The company was founded in 1986 and has since grown to become one of the largest office supply retailers in the world. Staples operates more than 1,200 stores in 26 countries and has a strong online presence. The company is committed to sustainability and has implemented various initiatives to reduce its environmental impact.
