Job SummaryThe Principal Technologist serves as a senior technical leader responsible for designing, engineering, and implementing innovative technology solutions across Amtrak's enterprise environment. The role combines deep technical expertise with a strong focus on innovation, automation, problem prevention, operational efficiency, and continuous improvement.
This position partners with Digital Technology teams and Amtrak business organizations to understand current processes, identify technology and end-user experience gaps, and develop solutions that improve how work is performed. The Principal Technologist identifies opportunities to prevent recurring problems, automate manual processes, reduce labor hours, improve reliability, and enhance the employee and customer experience.
This role goes beyond resolving complex technology problems by identifying how those problems can be prevented, automated, or eliminated and by using technology to improve how work is performed across Amtrak.Essential Functions- Provide senior-level technical leadership across enterprise endpoint, mobile, cloud, identity, application, and infrastructure technologies.
- Engineer, support, and optimize solutions utilizing Microsoft Intune, Azure, Microsoft Entra ID, Microsoft 365, SailPoint, ServiceNow, Windows, macOS, iOS, Android, and related enterprise technologies.
- Design and maintain device management, provisioning, application deployment, security, compliance, identity, authentication, and technology lifecycle solutions.
- Identify recurring technical issues and develop proactive, automated, or self-healing solutions that address root causes and prevent future incidents.
- Identify manual and labor-intensive processes and develop automation that reduces operational effort, processing time, support demand, and employee labor hours.
- Develop automation and system integrations using PowerShell, Microsoft Graph API, REST APIs, JSON, Microsoft Copilot, generative AI, and other scripting and workflow technologies.
- Partner with Amtrak business organizations to document current processes, identify inefficiencies and technology gaps, and design improved workflows and solutions.
- Lead technology initiatives from requirements gathering and solution design through implementation, adoption, and measurement of results.
- Use telemetry, support trends, operational data, and customer feedback to identify opportunities to improve reliability and the end-user technology experience.
- Develop technical standards, documentation, reusable automation, operational procedures, and scalable engineering solutions.
- Collaborate across security, infrastructure, cloud, network, application, identity, and support teams while providing technical guidance and mentoring to other technology professionals.
Minimum Qualifications- Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
- Plus 7 years of relevant work experience.
- Extensive experience designing, engineering, supporting, and integrating enterprise technology solutions in large, complex environments.
- Advanced knowledge across multiple areas, including endpoint management, mobile technologies, cloud services, identity and access management, enterprise applications, automation, and systems integration.
- Strong experience with technologies such as Microsoft Intune, Azure, Microsoft Entra ID, Microsoft 365, Windows, iOS, Android, PowerShell, Microsoft Graph API, REST APIs, ServiceNow, SailPoint, or comparable enterprise platforms.
- Demonstrated experience developing automation and process improvements that reduce manual effort and improve operational efficiency.
Preferred Qualifications- Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
- Plus 9 years of relevant work experience.
- Experience with Microsoft Copilot, generative AI, AI-assisted automation, or related emerging technologies.
- Experience developing automated remediation, self-service, or zero-touch solutions.
- Experience using endpoint telemetry, analytics, or operational data to proactively identify technology issues and improvement opportunities.
- Experience developing proofs of concept and business cases for technology investments and process improvements.
- Knowledge of Lean, Six Sigma, Agile, ITIL, or similar continuous-improvement methodologies.
Knowledge, Skills, and Abilities- Knowledge in these Key technology Areas:
- Microsoft Azure | Microsoft Intune | Microsoft Entra ID | Active Directory | SailPoint | Microsoft 365 | Windows | macOS | iOS/iPadOS | Android | Mobile Device Management | PowerShell | Microsoft Graph API | REST APIs | JSON | ServiceNow | Conditional Access | Endpoint Security and Compliance | Application Deployment | Device Lifecycle Management | Microsoft Copilot | Generative AI | Systems Integration | Monitoring and Analytics
- Strong communication and interpersonal skills; collaborative team player; self-motivated
- Skilled in analyzing complex technical issues, making sound decisions, and implementing effective problem resolution strategies
The salary/hourly range is $113,200.00 - $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K with Employer MatchGenerous Paid Time Off Wellness ProgramsRailroad Retirement BenefitsPaid Caregiving Days and Backup CareHealth Savings AccountPublic Service Student Loan ForgivenessFertility and Family Building BenefitsNo-cost Personal Health AdvocateStudent Loan AssistanceAdoption and Surrogacy AssistanceMedical Plan Opt-out CreditTuition and Education ReimbursementPaid Family Leave Life InsuranceRail Pass Privileges Short- and Long-term Disability InsuranceEmployee Assistance Program No-cost Financial Advisor SessionsCommuter and Flexible Spending Accounts
Learn more about our benefits offerings here.
Requisition ID:167518
Work Arrangement:02-Remote Optional Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%