Job ID: 005318 NETSCOUT is currently seeking a Principal Technical Support Engineer.
Description:Principal Technical Support Engineer - OSE Federal - Active Top Secret/SCI Clearance Required About the Enterprise team: We are expanding and looking for a highly skilled, customer-focused Principal Premium Services Engineer to work on-site with enterprise clients, solving complex network and application issues using innovative technologies. If you are driven by technical challenges, thrive in fast-paced environments, and love working with world-class engineers and customers, this is the opportunity for you.
Overview As a Principal Premium Services Engineer, you will play a key role in ensuring our customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data.
Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you are eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customer's business.
Basic Qualifications/Skills: - Collaborate with customers to troubleshoot and resolve complex network and product related issues
- Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
- Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
- Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
- Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.
Preferred Qualification/Skills: - Active Top Security/SCI Clearance Required
- CompTIA Security+ required and CISSP Certification beneficial
- Bachelor's Degree in Computer Science/Network Security related field or equivalent discipline
- 7+ years in network management supporting external enterprise customers
- 2+ years in high touch or managed customer support environment
- Proven expertise in customer relationship and management
- Experience in enterprise or service provider network management environments preferred.
- Experience working onsite at customer locations and cooperatively with HQ teams
- Demonstrated ability to identify and resolve complex network and systems issues
- Cisco Certification (CCNA minimum, CCNP preferred)
- Linux Certification (RHCSA or equivalent)
- Knowledge of Windows and Linux operating system environments
- Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Ability to travel up to 25%
- Project Management Certification (PMP) is preferred
- VMware Certification is a preferred
- Dell DOSD (Onsite Server Hardware Support) Certification is preferred
Location: San Diego, CA. / Norfolk, VA / Hawaii Working at NETSCOUT At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:
- Generous vacation package
- Equity
- Matching 401k plan
- Tuition reimbursement
- Attractive medical and dental coverage options
- Domestic partner benefits
- Health and Dependent Care spending accounts and Health Savings Account options
- Life and Disability Benefits
- Volunteer Time Off, Matching Charitable Gifts
The annual US salary range for this role is $110,000 to $135,000. This range represents NETSCOUT's good faith estimate of the compensation for this position at the time of posting. Actual compensation may vary within or, in some cases, outside this range based on factors such as education, training, experience, professional achievement, business need, and location.
Please note that the posted salary range may span multiple career levels. Final compensation and job level will be determined during the interview process, based on the candidate's experience, qualifications, and alignment with the scope and expectations of the role.
Requirements: Education Bachelors (or equivalent work experience) Job Type Full-Time Location US-Hawaii (HI), US-TX-ALLEN, US-California (CA), US-Virginia (VA) Preferred Language English
NETSCOUT endeavors to make NETSCOUT.com accessible to any and all users. If a reasonable accommodation is needed to participate in the job application or interview process, or if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-614-4043 or by email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For the avoidance of doubt, accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation if hired.
