The Role:
We are looking for a Principal Technical Program Manager to evolve our virtualization business. You will envision, own and deliver a portfolio of programs that scale WorkSpaces to become the place where all the digital work of our Customers takes place.
What you will do:
You will work across our Customers and products to deliver consistent experiences in key areas such as virtual image management, identity or infrastructure administration. You will partner with our Engineering, Product, Science and Customer Success teams to define program outcomes and metrics that describe customer success and performance of our agentic and virtualization experiences. You will bring together different stakeholders to define end states for our programs (e.g. customer adoption), understand the value to customers and the company, and create milestones that evolve our technology, quality and products.
The ideal candidate:
This role is for you if you want to be part of reinventing how companies work. You gain energy from shaping an industry. While you have a track record of delivering simple solutions for complex problems, you know that success requires a strong team and partnerships across multiple functions. You think both long-term and short-term about how our Customers will derive value, and enable your peer Engineering, Product and Go To Market teams to see and realize the profitable future. You bring clarity to ambiguity, and spot the need for innovation on behalf of our Customers. Your past experience spans across B2B products, delivering vision and clarifying execution based on incomplete information. You anchor your decisions in data, guide teams to experiment, and learn from failures so that we improve the outcomes of our programs. You are familiar with distributed systems and platform serving a product portfolio for millions of customers in hundreds of concurrent usage scenarios.
Why this role matters:
Entire industries will go through shifts from automation, AI and agentic business. Every organization will need to answer: how do we let people and AI succeed together in their work, with high quality and securely, at near infinite scale. You will be building the answer with our Customers and Teams. This is an opportunity to participate in defining this industry, shaping it to your needs and ambitions.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- 10+ years of managing large scale programs in the Software industry, involving different stakeholder teams (clients, engineering, product, analytics, science and others)
- Demonstrated ability to deliver programs and their outcomes to customers, in a global and technical customer environment, with focus on outcome definition, risk management, planning and delivery
- Experience mentoring and developing technical program, engineers and product managers in ambiguous, early-stage environments.
- Demonstrated experience deploying production AI systems
PREFERRED QUALIFICATIONS
- Master's or PhD degree in Computer Science, Engineering, or a related technical field; or equivalent experience
- 15+ years of relevant experience including 3+ years at Principal scope
- Experience leading large programs with 50K+ global clients
- Experience with virtual desktop infrastructure or managed workspace platforms (WorkSpaces, Azure Virtual Desktop, Citrix, VMware Horizon).
- Experience with Amazon Bedrock, Amazon Q, AWS Lambda, AWS Identity and Access Management (IAM), or other AWS AI and security services is a strong plus
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually
