Position Description:At PAR, we are building technology solutions that help businesses operate smarter, serve customers better, and drive meaningful outcomes. We are seeking an experienced Senior Program Manager to lead complex, cross-functional technology programs that support our strategic priorities and product roadmap.
In this role, you will partner with Engineering, Product, Architecture, and other business stakeholders to drive end-to-end program execution, manage interdependencies, and ensure the successful delivery of scalable, high-quality SaaS solutions. You will bring a strategic mindset, strong technical acumen, and a results-oriented approach to aligning teams, navigating ambiguity, and translating business priorities into measurable outcomes.
Position Location:Remote, Canada
Reports To:VP of Engineering
What We're Looking For:• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• 12+ years of experience in technical program management, software delivery, engineering program management, or a related role, including demonstrated success delivering complex technology programs in a SaaS environment.
• Strong understanding of software development lifecycles, Agile methodologies, Scrum, SAFe, Lean Portfolio Management (LPM), and DevOps practices.
• Experience managing multiple concurrent programs, cross-functional dependencies, risks, milestones, and delivery commitments.
• Strong technical understanding of software architecture, system integrations, and scalable cloud-based platforms.
• Demonstrated ability to translate business strategy into executable program plans and measurable outcomes.
• Excellent stakeholder management, communication, negotiation, and influencing skills, including experience working with senior leaders and technical teams.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity, evaluate trade-offs, and drive decisions using data.
• Experience with program management and collaboration tools such as Jira, Confluence, and Power BI.
Additional skills:• Master's degree in Computer Science, Engineering, Business, or a related field.
• Experience leading large-scale, multi-team technology initiatives involving complex system architecture, platform integrations, or enterprise SaaS products.
• Experience in restaurant technology, loyalty or engagement platforms, or offers solutions.
• Strong customer-centric mindset, with the ability to balance customer needs, technical considerations, product priorities, and business objectives.
• Demonstrated success improving program delivery practices, operational efficiency, and organizational execution.
• Experience working with geographically distributed teams across multiple functions and time zones.
• Relevant certifications such as PMP, PgMP, PMI-ACP, Certified ScrumMaster (CSM), or Lean Portfolio Management (LPM).
Unleash your potential: What you will be doing and owning:• Lead the end-to-end planning, execution, and delivery of complex technology programs, ensuring alignment with PAR's business objectives, product strategy, and engineering priorities.
• Partner with Engineering, Product, Architecture, and business leaders to establish program goals, scope, milestones, dependencies, and success metrics.
• Provide senior leadership with clear, data-driven insights into program health, risks, trade-offs, resource requirements, and delivery progress.
• Apply Agile methodologies and program management best practices to improve predictability, delivery efficiency, accountability, and time to market.
• Proactively identify and mitigate risks, resolve cross-team blockers, manage competing priorities, and drive timely decisions in complex delivery environments.
• Partner with functional leaders to align capacity, manage resource constraints, and support effective allocation of resources across strategic initiatives.
• Build strong partnerships across teams and organizational levels, facilitating collaboration, negotiating priorities, and driving consensus toward shared outcomes.
• Identify opportunities to improve program governance, delivery processes, communication, and operational efficiency through data, feedback, and industry best practices.
• Establish effective communication and reporting mechanisms that provide visibility into milestones, deliverables, dependencies, and business impact.
• Ensure program decisions reflect customer needs, product quality, scalability, reliability, and long-term business value.
What Success Looks Like:• Complex technology programs are delivered with clear scope, accountable ownership, measurable outcomes, and alignment to PAR's strategic priorities.
• Cross-functional teams have consistent visibility into milestones, dependencies, risks, resource needs, and decisions.
• Program risks and blockers are identified early, escalated appropriately, and resolved with minimal disruption to delivery commitments.
• Program governance and delivery practices improve predictability, efficiency, accountability, and time to market.
• Technology initiatives produce scalable, reliable, high-quality SaaS outcomes that support customer needs and long-term business value.
AI Integration:• Leverage AI tools to synthesize program data, identify risks and dependencies, improve status reporting, support scenario analysis, and streamline program documentation while maintaining appropriate human review, data security, and decision accountability.
Interview Process:- Interview #1: Video Screen with Talent Acquisition Team
- Interview #2: Video interview with the Hiring Manager (via MS Teams)
- Interview #3: Video interview with the Team (via MS Teams)
- Interview #4: Final Interview with the Hiring Manager (via MS Teams)
