Position SummaryThe Principal
Software Deployment Engineer leads the teams responsible for getting customers live and keeping them successful. This role owns the full post-sale lifecycle: software installation, system commissioning and acceptance, ongoing technical support, and end-user training. The Senior Manager builds scalable processes, develops high-performing teams, and ensures every deployment is delivered on time, on budget, and to a standard that drives adoption, satisfaction, and renewal.
Key Responsibilities
• Oversee planning and execution of software installations across multiple product lines
• Establish standardized deployment methodologies, checklists, and templates to reduce time-to-value
• Manage project schedules, resources, and risks across multiple concurrent customer implementations
• Coordinate with Sales, Engineering, Product, and IT/Security teams to ensure smooth handoffs and technical readiness
• Define and enforce commissioning standards, including configuration validation, integration testing, and go-live readiness criteria
• Own customer acceptance testing and sign-off processes
• Ensure documentation (as-built configurations, test results, handover packages) is complete and accurate
• Lead go-live support and post-deployment stabilization
• Develop and oversee customer and internal LTS training programs
• Ensure curricula stay current with product releases
• Measure training effectiveness and its impact on adoption and support demand
• Track and report KPIs: implementation cycle time, on-time go-live rate, resolution times, backlog, utilization, and training completion
• Serve as executive escalation point for critical customer issues the get escalated from the LTS support team to Product & Technology team
Requirements- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience)
- 8-12+ years of experience in software implementation, professional services, technical support, or customer success, with at least some experience in a people-management role
- Proven track record managing complex, multi-site enterprise software deployments
- Strong understanding of project management methodologies and tools
- Experience with ticketing tools (e.g., Jira, Salesforce)
- Excellent communication, negotiation, and executive-presence skills
BenefitsWhat we Offer:- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Care Concierge Service
- 401(k) Retirement Plan (Pre-tax & Roth)
- Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
- Voluntary Life & AD&D Insurance
- Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
- Pet Insurance
- Milk Stork Program
- Wellness Program with gift card redemption and wellness challenges
- Paid Time Off (Vacation, Sick & 10 Holidays)
- Training & Development
At KPI Solutions, you'll be part of a team that values innovation, accountability, and continuous improvement. This is an opportunity to make a measurable impact on project success and business performance.
