As a Principal ServiceNow / ITSM Modernization Architect within Optum Technology's Global Technology Services (GTS) team, you will play a key role in advancing our mission to be client-obsessed, strengthen our foundation, accelerate innovation, and prepare GTS for the future. Driving our strategic priorities-Operational & Engineering Excellence, Exceptional Experiences, and Accelerating with AI-you will lead the end-to-end architecture and modernization of ServiceNow across ITSM, CMDB, SecOps, Certificate Management, and DDI (DNS, DHCP, IPAM). In this high-impact role, you will translate large-enterprise complexity into simple, high-quality, and resilient platform designs, leveraging AI capabilities and enterprise automation to help build the AI-powered enterprise of the future.
You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities: - Architect and modernize enterprise service-management processes across ServiceNow ITSM, CMDB, SecOps, Certificate Management, and DDI to ensure a secure, resilient, and highly available technology environment
- Translate large-enterprise complexity into simple, consistent, and practical platform designs that deliver exceptional, high-quality experiences for clients and partners
- Design, develop, and deploy AI-powered platform solutions and enterprise automations to address complex operational challenges with an emphasis on responsible AI use
- Use enterprise-approved AI tools and modern automation frameworks to streamline platform workflows, automate operational tasks, and drive continuous engineering excellence
- Evaluate emerging technology trends, platform innovations, and AI capabilities to inform solution design, strengthen the core platform, and accelerate strategic innovation
- Define platform architectural standards, design principles, and governance frameworks across multi-instance ServiceNow environments in GTS
- Partner with cross-functional engineering, security, and infrastructure teams to integrate network identity services, certificate lifecycle management, and security operations
- Provide technical leadership, architectural governance, and mentorship to help develop skills, foster culture, and support talent growth across technology teams
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - 8+ years of experience in enterprise technology architecture, platform engineering, or enterprise service management design
- 5+ years of hands-on experience designing and deploying ServiceNow platform solutions across ITSM, CMDB, and SecOps
- 3+ years of experience architecting integrations between ServiceNow and enterprise IT/security infrastructure, including Certificate Management, DDI/Infoblox, SecOps tools, and REST/SOAP APIs
- Demonstrated experience designing and deploying enterprise automation, AI-assisted workflows, or platform intelligence capabilities
- Proven track record of modernizing enterprise-wide service management processes and translating complex legacy workflows into scalable, resilient platform designs
Preferred Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Master Architect (CMA) / Certified Technical Architect (CTA)
- Hands-on experience with ServiceNow predictive intelligence, generative AI capabilities, or advanced platform automation features
- Deep expertise in Certificate Lifecycle Management, SecOps integration, and DDI (DNS/DHCP/IPAM) architectural patterns
- ITIL v4 certification or deep understanding of modern IT Service Management and IT Operations Management frameworks
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
