The Amazon Web Services Professional Services (ProServe) team is seeking an experienced ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to understand their technical requirements and business objectives, designing and implementing tailored cloud solutions. You'll be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer's cloud journey.
In this role, you'll be responsible for creating and leading the solution design to address customer business outcomes (CBO). Operating as the conduit between ProServe Account Executives and our Global Delivery Teams, you'll ensure proposed solutions are realistic, achievable, and optimize ProServe and/or our partners to maximize CBOs. As a PCA you are a trusted advisor to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements.
Your experience in designing technical solutions within the technology/consulting sector, will equip you with the ability to architect complex, scalable, and secure solutions tailored to meet the specific needs of each customer, translating technical concepts into business value. Your success as a PCA will be linked to impacting the signing of SOWs, and the successful implementation of solutions which achieve CBOs while exceeding customer satisfaction (CSAT) expectations.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Designing complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs)
- Providing technical guidance and best practices during pre-sales and implementation phases
- Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
BASIC QUALIFICATIONS
- Experience in leading and delivering enterprise-level IT engagements
- Experience with IT compliance and risk management requirements (e.g. security, privacy, SOX, HIPAA etc.)
- Experience with software development life cycle (sdlc) and agile/iterative methodologies
- 10+ years of cloud architecture and solution implementation experience
- 8+ years working with leading contact center platforms (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce), including leading enterprise-scale, multi-workstream contact-center transformations
- 5+ years architecting and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
- Hands-on experience with REST APIs and web services integrating multiple contact center platforms (e.g., Genesys, Amazon Connect, Five9), and setting integration standards/patterns for a delivery team
PREFERRED QUALIFICATIONS
- Experience implementing AWS services in a variety of distributed computing environments
- Knowledge of compliance and security standards across the enterprise IT landscape (e.g., HIPAA, GDPR, SOX)
- Experience managing executive (C-suite) customer relationships and key business stakeholders across a portfolio of engagements
- Experience with enterprise architecture frameworks (e.g., TOGAF, Zachman) and identifying the relationships between business services, information, applications, and global infrastructure assets; and with enterprise systems (e.g., SAP, Oracle, and custom applications)
- Deep expertise in Amazon Connect and Amazon Lex, owning end-to-end solution architecture across the telephony/platform and conversational-AI layers, with executive influence and the ability to set practice-wide technical direction
- Experience incorporating generative AI into the contact center (voice or chat bots, agent assist, or next best action) at enterprise scale - including architecture design, model selection and integration, prompt engineering, and data preparation - and mentoring other architects on these patterns
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Irvine - 182,800.00 - 247,300.00 USD annually
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually
USA, FL, Tampa - 182,800.00 - 247,300.00 USD annually
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually
USA, NJ, Jersey City - 201,000.00 - 272,000.00 USD annually
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually
