Amazon

Principal Product Manager Technical, Conversational Shopping AI

Amazon • $206K — $279K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • Proven track record in roadmap strategy development.
  • Experience with product feature delivery and trade-offs.
  • Strong background in technical product management.
  • Preferred: Direct interaction with Engineers on product enhancements.
  • Preferred: Familiarity with project management methodologies or business analysis.
  • Preferred: Experience in developing consumer products using Gen AI or LLMs.

Responsibilities

  • Own post-purchase strategy and define the roadmap.
  • Envision and measure an ideal post-purchase experience.
  • Shape post-purchase operations in an agentic AI context.
  • Oversee actions related to delivery, support, returns, and replenishments.
  • Manage product ownership surfaces like 'Your Orders' and returns.
  • Collaborate with engineering and science teams to enhance product offerings.
  • Drive cross-organizational decisions influencing shopping AI's future.

Benefits

  • Comprehensive health insurance (medical, dental, vision).
  • 401(k) matching for retirement savings.
  • Paid time off to support work-life balance.
  • Parental leave for family support.
  • Adoption and surrogacy reimbursement coverage.
Full Job Description
We are seeking a Principal Product Manager - Technical to own the post-purchase experience for Alexa for Shopping (formerly Rufus), the conversational shopping AI used by hundreds of millions of customers every month. You will set the multi-year vision for how agentic AI redefines everything that happens after a customer buys: tracking a delivery, getting started with a new product, troubleshooting it when something stops working, finding the accessory that fits it, and reordering the refill before it runs out. Each of those is a page a customer has to go find today, and you will define what each becomes when an assistant handles it for them.

Key job responsibilities

You will own post-purchase strategy and roadmap, driving clarity where the problem and opportunity are not yet defined. You will envision what a great post-purchase experience is and how to measure it, then create the roadmap to deliver on that vision. You will shape how post-purchase works in an agentic setting, defining which delivery, support, return, and replenishment actions the assistant takes on a customer's behalf, how it earns the trust to take them, and identifying the AI capabilities that will become table stakes before they are obvious. You will own the surfaces where product ownership happens today, from Your Orders to the returns flow, and turn each completed purchase into the beginning of the next mission. You will partner closely with multiple engineering and science teams, as well as the Delivery Experience, Customer Service, and Selling Partner organizations whose data and workflows the experience depends on, and will drive the cross-organizational decisions to define and influence the future of shopping AI.

BASIC QUALIFICATIONS

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience technical product management

PREFERRED QUALIFICATIONS

- Experience working directly with Engineers on product enhancements

- Experience in project management methodologies, business analysis, or process improvement

- Experience building consumer products with Gen AI / LLMs / Agents as the core enabler.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 206,900.00 - 279,900.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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