ServiceNow

Principal Inbound Product Manager - AI Experience

ServiceNow • $221K — $387K *
Santa Clara, CA 95051In-Person
Information Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years of product management experience with recent work in agentic AI.
  • Hands-on technical expertise; able to work with codebases and prototypes.
  • Proficiency in AI-native prototyping tools like Figma Make for quick iterations.
  • Deep understanding of modern AI systems including planning and multi-step reasoning.
  • Ability to convert evolving AI research into tangible product experiences.
  • Insightful perspective on AI as a fundamental interface material, not just an add-on.
  • Commitment to creating deterministic AI that is dependable and user-friendly.
  • History of successful product launches and scaling in fast-paced settings.

Responsibilities

  • Drive AI strategy for Lux, focusing on enterprise-grade applications.
  • Collaborate with various teams to define product strategy and roadmap.
  • Facilitate the adoption of Lux across ServiceNow's product offerings.
  • Lead the development of AI-first user experiences that integrate well across platforms.
  • Translate high-level AI concepts into actionable product initiatives.
  • Architect product primitives that enhance value across multiple use cases.

Benefits

  • Equity compensation when applicable.
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP) available.
  • Flexible time away and family leave programs.
Full Job Description
Job Description

As Lead Product Manager for Lux, ServiceNow's AI-native experience platform, you will help drive AI strategy for the next generation of enterprise AI first experiences.

Lux provides the common platform that brings together AI-first user experiences, agentic AI, contextual intelligence, and reusable platform capabilities that enable every Business Unit to build consistent, intelligent, and enterprise-grade applications.

You will partner closely with leaders and stake holders across Product, Engineering, Design, Research and Customer Success to define product strategy, and roadmap for Lux while driving adoption across ServiceNow's product portfolio.

Qualifications

To be successful in this role you have
  • 15+ years of product management experience, including shipping agentic AI products within the last 12-18 months, with recent shipped work and technical depth weighted more heavily than tenure alone.
  • Hands-on technical depth, with the ability to work in codebases, stand up prototypes, and challenge engineering decisions with real technical credibility.
  • Experience using AI-native prototyping tools such as Figma Make to move from idea to working prototype in hours, treating tooling as leverage to reach a testable artifact quickly.
  • Strong grasp of modern AI systems and agent architectures, including planning, memory, tool use, orchestration, and multi-step reasoning.
  • Proven ability to translate the fast-moving agentic AI landscape into concrete product experiences, turning research into productizable capabilities without waiting for consensus.
  • A perspective on AI not as a bolt-on chat box but as a new material for building interfaces that change how users configure, navigate, and get work done.
  • Commitment to deterministic AI that just works - predictable, reliable, repeatable experiences where the same intent produces the same trustworthy outcome every time - with clear judgment on where probabilistic models add value and where they must be constrained or grounded so the interface never surprises the user.
  • A track record of raising the bar on AI-powered UX not demos that dazzle once, but experiences enterprise users depend on daily because they earn trust over time.
  • Demonstrated success shipping 01 and scaling 1N, bringing to market something that did not exist and growing it in ambiguous, fast-moving environments.
  • Platform thinking over feature thinking, with the ability to architect primitives that multiply value across products and use cases, and to influence by showing rather than telling - painting a picture of what is possible that VPs and executive teams want to be part of.
  • A team-first approach, thriving in ambiguity, navigating multiple points of view, and building alignment across Engineering, Design, Go-to-Market, and partners without relying on authority.

Highly Preferred Skills and Experience
  • Developer or engineering background.
  • Bachelor's degree in Computer Science or a related technical discipline.
  • MBA and an AI product credential (e.g., AI Product School).


For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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