Job OverviewThe
Principal Enterprise Architect, Service & Support is responsible for establishing the strategic architecture direction for the Service & Support domain and ensuring that business capabilities, technology investments, platforms, data, integrations, and solutions evolve in alignment with LPL's enterprise architecture strategy.
This role partners closely with
Business, Product, Engineering, Data, Security, Cloud, and Enterprise Architecture leaders to define current and target-state architectures, identify modernization opportunities, establish reusable enterprise patterns, and guide major initiatives toward scalable, secure, resilient, and sustainable architectures.
The Enterprise Architect provides architectural leadership across multiple programs and product teams, ensuring individual solutions collectively advance the long-term architecture of the Service & Support domain.
Responsibilities- Own the Enterprise Architecture strategy for the Service & Support domain, defining current-state, interim-state, and target-state architectures aligned with business capabilities and enterprise technology strategy.
- Develop and maintain business capability maps, technology blueprints, reference architectures, transition architectures, and multi-year modernization roadmaps for Service & Support capabilities.
- Partner with Business and Product leadership to understand strategic objectives, customer and advisor experience needs, operational challenges, and capability gaps, translating them into architecture priorities.
- Provide architectural leadership for the modernization of Service & Support capabilities, including CRM, case management, workflow, knowledge management, contact center, advisor servicing, integration, data, and AI-enabled service capabilities.
- Evaluate existing platforms and solutions to identify technical debt, capability duplication, scalability constraints, integration complexity, security risks, and modernization opportunities.
- Define architectural guardrails and guide technology teams toward domain-driven, API-first, event-driven, cloud-native, secure, resilient, and scalable architectures where appropriate.
- Establish clear system-of-record, system-of-engagement, integration, data ownership, and platform responsibility boundaries across the Service & Support ecosystem.
- Partner with Solution Architects and engineering leaders to ensure individual solution designs align with enterprise standards, target-state architecture, approved patterns, and strategic technology direction.
- Drive architecture decisions across programs when solutions span multiple domains, platforms, or organizational boundaries.
- Facilitate architecture trade-off discussions and document significant decisions through appropriate Architecture Decision Records, reference patterns, standards, and governance artifacts.
- Participate in strategic planning and portfolio discussions to identify the architectural runway and foundational capabilities required for future business initiatives.
- Collaborate with Lean Portfolio Management and EPMO to align investment priorities, development value streams, architecture dependencies, and modernization roadmaps.
- Promote reuse of enterprise platforms, APIs, shared services, architecture patterns, common components, and data products, reducing unnecessary technology proliferation and duplication.
- Partner with Cybersecurity and Cloud Engineering to ensure architectures incorporate security-by-design, zero-trust principles, identity and access controls, data protection, observability, resiliency, and regulatory requirements.
- Influence modernization of legacy and monolithic applications through appropriate retire, retain, rehost, re-platform, refactor, or re-architect strategies.
- Provide executive-level architecture communication, clearly articulating business value, alternatives, architectural trade-offs, risks, dependencies, and recommended direction to technology and business leadership.
- Mentor Solution Architects and engineering teams and help elevate architecture practices, patterns, and architectural thinking across the organization.
What are we looking for?We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates
pursue greatness,
act with integrity, and are
driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we
win together and
create and share joy in our work.
Requirements- 10+ years experience serving as an Enterprise Architect, Domain Architect, Principal Architect, or senior Solution Architect responsible for enterprise-scale architecture.
- 5+ years experience defining current-state, target-state, transition architecture, and multi-year technology roadmaps.
- 5+ years experience with enterprise-scale cloud environments, particularly AWS.
- 10+ years experience architecting complex distributed systems, APIs, event-driven architectures, integration platforms, data architectures, and cloud-native applications.
- 5+ years experience modernizing large-scale legacy and monolithic applications using re-platforming, refactoring, re-architecting, and cloud-native modernization approaches.
Core Competencies- Strong understanding of Enterprise Architecture principles, capability-based planning, domain architecture, reference architectures, and technology roadmaps.
- Ability to connect business capabilities 12 business processes 12 applications 12 integrations 12 data 12 infrastructure/platform capabilities.
- In-depth knowledge of AWS and Azure, including cloud architecture and security best practices and the AWS Well-Architected Framework.
- Strong understanding of API-first, event-driven, microservices, domain-driven design, containerization, DevSecOps, CI/CD, observability, resiliency, and cloud-native architecture.
- Experience defining patterns for enterprise integration and interoperability across SaaS, cloud, and internally developed applications.
- Ability to evaluate architecture alternatives based on business value, scalability, security, resiliency, operability, cost, technical debt, and time-to-market.
- Excellent executive-level communication and influencing skills, with the ability to translate complex technology decisions into business outcomes.
- Experience presenting architecture strategies, roadmaps, recommendations, and trade-offs to senior technology and business leadership.
- Strong understanding of Agile and SAFe delivery models while maintaining the appropriate separation between enterprise architecture strategy and solution delivery execution.
- Ability to provide architecture guidance across multiple programs and product teams simultaneously.
Preferred Qualifications- Experience supporting highly regulated environments, preferably financial services, brokerage, banking, insurance, or wealth management.
- AWS Certified Solutions Architect, Professional, or equivalent AWS architecture certification.
- Enterprise Architecture certifications such as TOGAF are desirable.
- Experience with Service & Support platforms and capabilities such as Salesforce, ServiceNow, contact center technologies, CRM, workflow/case management, knowledge management, and AI-enabled servicing.
- Experience within brokerage, wealth management, financial services, or another highly regulated industry.
Pay Range: $155,942.00 - $259,869.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
