Job SummaryOwns driving customer interactions and acts as the primary liaison to SiTime's customers on quality and reliability topics regarding our products and services. Responsible for investigating and resolving quality issues, while communicating with customers and coordinating with internal teams to implement corrective actions.It is not necessary to meet all job requirements to be a qualified candidate for the position.
Responsibilities:- Accountable for coordinating the investigation of customer complaints in partnership with local FA/PE teams and responsible to communicate outcome to the customer including claim management
- Partner with engineering and FA teams during quality issues to ensure internal global alignment and manages the relationship with the customer
- Reviews and submits customer requested documentation such as product qualification and reliability report, 8D and FA reports etc.
- Coordinates and actively participates in customer quality related activities, such as RFI and/or audits
- Accountable for PPAP preparation, successful PPAP outcome and customer approval
- Proactively visits the customer and their factory site as needed or requested
- Drive cross-functional initiatives to address customer issues resulting in demonstrable customer score-card improvement.
Qualifications & Requirements (Education must be included): - Minimum BS degree in engineering, business, quality, or related l disciplines.
- Background in semiconductor manufacturing processes (Ex: Wafer fab, Package assembly, Test) is required.
- Minimum of 10 years of experience in customer, manufacturing, or supplier quality role in semiconductor area.
- Knowledge of CMOS and MEMS (Micro Electro-Mechanical Systems) devices is a plus.
- Excellent proficiency with structured problem-solving methodologies (Ex: 8D problem solving, Fish bone analysis, 5-Why, Is/Is-Not analysis, etc.).
- Competent in quality tools and process/production control methods such as: APQP, Control Plans, FMEA, GD&T, MSA, PPAP, SPC etc.
Desired Characteristics & Attributes: - Excellent self-motivation and drive to make an impact.
- Desire to actively learn.
- Ability to manage and collaborate with a variety of cross-functional team members.
- Excellent organizational and follow-up behavior along with written, verbal and presentation skills
- Strong attention to detail, project management and organization skills, and ability to manage multiple projects at the same time in a fast-paced environment with minimal supervision.
Compensation: At SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent.
The annual base salary range for this role is $148,320.00 - $203,940.00. The final offer is determined by factors such as location, experience, education, and training.
In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals-reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company's future growth and success.
Benefits offered: 401k plan, health and wellness that includes medical, dental, vision, life, parental leave, legal services, and time off plans.
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