Group/Division
KLA's IT group supports business growth and productivity by connecting people, process and technology around the world. We work to improve the technology that drives our business to thrive and focus on empowering employee use of technology. This integrated approach to customer service, creativity and technological excellence enhances employee productivity, business analytics and process excellence.
What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
We are seeking an experienced Principal Cloud Operations Lead to lead global cloud operations across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). This role is responsible for ensuring the reliability, security, performance, and operational excellence of the organization's cloud services while providing 24x7 support to a global user base.
Cloud Operations Leadership
Lead and manage global cloud operations across AWS, Azure, and GCP
Develop and execute cloud operational strategies aligned with business objectives
Ensure high availability, reliability, and performance of cloud platforms
Provide executive reporting on cloud health, service availability, operational metrics, and risks
Manage a globally distributed cloud operations team and follow-the-sun support model.
Service Delivery & Support
Provide Tier 2 and Tier 3 operational support for cloud infrastructure and platform services.
Establish and manage 24x7 on-call support processes.
Drive major incident management and root cause analysis.
Develop SLAs, OLAs, KPIs, and operational dashboards.
Ensure timely resolution of service requests, incidents, and problems.
Cloud Governance & Security
Partner with Information Security teams to enforce security standards, policies, and compliance requirements.
Ensure cloud environments meet regulatory and audit requirements.
Implement security best practices including:
Identity & Access Management (IAM)
Privileged Access Management (PAM)
Network Security
Data Protection
Encryption
Vulnerability Management
Standardize cloud operational processes across AWS, Azure, and GCP.
Maintain cloud operating models.
Monitoring & Observability
Disaster Recovery & Business Continuity
Define cloud DR strategies, RTO/RPO objectives, and recovery procedures.
Conduct DR testing and business continuity exercises.
Oversee backup and recovery operations for cloud workloads.
Cost & Capacity Management
Manage cloud financial operations (FinOps).
Optimize cloud spending across AWS, Azure, and GCP.
Monitor utilization, capacity, rightsizing, and reservation strategies.
Drive cost governance and budget planning.
Minimum Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.Master's degree preferred.
10+ years of IT Infrastructure, Cloud Operations, or Platform Engineering experience.
5+ years in management or leadership role.
Experience managing global cloud operations teams supporting enterprise environments.
Hands-on experience operating AWS, Azure, and GCP production environments.
Total Rewards
Base Pay Range: $162,700.00 - $244,033.00 Annually
Primary Location: USA-CA-Milpitas-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
