What You'll DoAs a Principal Software Engineer on the Enterprise Platform team, you'll set technical direction for foundational services that power NodeZero's customer and partner experiences. You'll help shape how the platform manages licensing and entitlements, account administration, onboarding and provisioning, notifications, and asset workflows for managed service and security providers.
You'll guide architecture and execution across teams, partnering with Engineering, Product, and business leaders to make complex platform capabilities secure, reliable, and operable at scale. This is a hands-on individual-contributor role with company-wide technical influence; you'll develop other technical leaders through mentorship and technical guidance, not formal people management.
Responsibilities- Set long-term technical direction for Enterprise Platform capabilities, including licensing and entitlements, user access and account administration, onboarding and provisioning, product and usage notifications, and MSP/MSSP client and sub-client workflows.
- Guide architecture for multi-tenant services and account models, including parent-child relationships, permissions, product access, usage limits, and asset allocation across customer and partner accounts.
- Partner with Engineering, Product, and business leaders to shape technical priorities and investment decisions; make clear tradeoffs across customer value, security, reliability, scale, delivery speed, and maintainability.
- Lead high-impact, cross-team technical initiatives from ambiguous problem to durable solution, establishing the design principles and outcomes teams can execute against.
- Stay close to implementation through design reviews, code reviews, technical investigation, and hands-on contributions to critical systems where useful.
- Improve production reliability and supportability through testing, observability, monitoring and alerting, safe rollout practices, incident learning, and clear runbooks and support documentation.
- Help balance product delivery with operational support, on-call health, and long-term platform investment.
- Mentor senior engineers and technical leaders, and create reusable technical guidance that raises engineering quality across teams.
- Communicate architecture, risks, and decisions clearly to technical and non-technical stakeholders.
What You'll Bring- A record of sustained technical impact across multiple teams, including contributions that shaped company-level technical direction.
- Deep experience with backend services or multi-tenant SaaS platforms, including production ownership of business-critical systems.
- Strong architectural judgment across complex data models, distributed systems, security, reliability, and scalability tradeoffs.
- A history of earning trust with senior technical, product, and business partners through clear communication and sound decisions.
- A track record of raising engineering quality and developing senior technical talent through influence and mentorship.
Required Education / Experience- Bachelor's degree in Computer Science, Computer Engineering, or a related field, or equivalent practical experience.
- Extensive professional software engineering experience building and operating production backend services.
- Demonstrated technical leadership and impact beyond a single team.
- Experience designing APIs and data models for multi-tenant or customer-facing SaaS systems.
Required Tech Stack Experience- Deep experience building and operating backend services in a modern language such as Python, Go, Java, or TypeScript.
- Strong SQL and relational data modeling experience, along with API and service design for production systems.
- Experience building cloud-hosted services and operating containerized applications such as Docker; familiarity with Kubernetes or a comparable orchestrator.
- Experience with every example technology is not required; depth in relevant areas and the ability to make sound technical choices are important.
What Sets You Apart?- Experience with MSP/MSSP, reseller, or other partner software models.
- Experience with account hierarchies, delegated administration, tenant isolation, or role-based access control (RBAC).
- Experience with licensing, entitlements, asset allocation, usage limits, or product notifications.
- Experience with Python or Go, AWS, PostgreSQL, GraphQL, Docker, and Kubernetes.
- A history of leading platform or architecture changes that improved reliability, delivery speed, developer effectiveness, or customer outcomes across an organization.
Travel RequiredWe are a fully remote company, and this job may require up to
5% of travel to be successful.
Compensation and ValuesAt Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.
In accordance with various State's transparency regulations, we provide the following salary range information for this position:
- Base salary range $255,000 - $295,000 annually. The exact salary will be determined based on the selected candidate's location, qualifications, experience, and relevant skills.
- Additional compensation: All full-time roles are eligible for an equity package in the form of stock options.
Perks of Horizon3- Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
- Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
- Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
- Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence.
- Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Application NoteIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
