Service Experts is seeking a Principal Architect to lead the architectural strategy, operating model, and technical governance of the enterprise Operational Data Platform (ODP) and Data-as-a-Product (DaaP) transformation. This role serves as the single-threaded owner of the data platform architecture and is accountable for platform stability, scalability, governance, vendor performance, and long-term modernization.

Key Responsibilities

Architectural & Platform Leadership
• Own the enterprise architecture for the Azure-based data platform, including Databricks, Azure Data Factory, Delta Lake, and Power BI.
• Define and maintain platform architecture standards, reference patterns, and future-state roadmaps aligned to business strategy.
• Ensure the platform enables analytics, reporting, and AI/ML workloads at enterprise scale.

Data-as-a-Product Operating Model
• Establish and govern Data-as-a-Product standards including ownership, SLAs, documentation, metadata, lineage, and quality requirements.
• Partner with Product Owners and domain teams to enable scalable data product delivery.

Team & Vendor Leadership
• Lead and coordinate all onsite and offshore resources supporting the Operational Data Platform, including L1-L3 support, data engineering, analytics, and platform operations teams.
• Act as the single architectural and operational authority for a hybrid delivery model spanning onshore leadership and offshore execution teams.
• Define clear roles, responsibilities, escalation paths, and RACI frameworks across vendors and internal teams.
• Hold managed service providers accountable for SLAs, security standards, architectural compliance, and operational excellence.

Data Operations & Reliability
• Own the Data Ops operating model including incident management, change governance, release coordination, and production support.
• Establish severity-based support coverage and on-call models.
• Lead root cause analysis initiatives and drive continuous platform reliability improvements.

Governance, Security & Compliance
• Define and enforce governance standards for RBAC, data masking, CI/CD, Infrastructure as Code, and audit readiness.
• Ensure SOX and privacy controls are embedded in platform architecture and operations.
• Serve as technical authority during audits by providing architectural artifacts and operational evidence.

Observability & Continuous Improvement
• Define the observability strategy for pipeline health, data quality, platform metrics, cost telemetry, and SLA enforcement.
• Champion Data Reliability Engineering practices and proactive monitoring.

Qualifications
• 10+ years of experience in data, platform, or enterprise architecture roles.
• 3+ years designing and operating cloud-native data platforms (Azure strongly preferred).
• Deep expertise in Azure Databricks, Spark, Delta Lake, Power BI, and Data Ops practices.
• Experience leading onsite and offshore teams within managed services or hybrid delivery models.
• Strong background in governance, security, and regulated environments (SOX).
• Bachelor's degree in Computer Science, Engineering, or related field; Master's degree preferred.

Why This Role Matters
This Principal Architect role is foundational to Service Experts' data strategy and long-term digital modernization. The position combines architectural authority with operational accountability and team leadership, ensuring the data platform is treated as a reliable, governed, enterprise product.

Minimum Experience: 10+
Years Minimum Education: Bachelor's Degree

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.