Principal Analyst - Customer Supp System

Iberdrola • $95K — $115K *
Augusta, ME 04330In-Person
Enterprise Technology
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Computer Science, Mathematics, or related field; Master's preferred.
  • 10+ years of experience with enterprise billing systems in billing operations.
  • Strong skills in billing system administration, configuration, and analysis.
  • Proven ability to lead enhancements and mentor team members.
  • Experience collaborating across business, IT, and vendors.
  • Knowledge of system development life cycle and project management.
  • Excellent communication and stakeholder engagement abilities.

Responsibilities

  • Serve as the subject matter expert in billing and retail access systems.
  • Develop and implement billing configuration models per pricing and regulatory needs.
  • Administer billing systems, ensuring security and issue resolution.
  • Manage billing rates within enterprise billing platforms.
  • Collaborate with business users, IT teams, and vendors to define and resolve system requirements.
  • Assess impacts of enhancements on business operations and applications.
  • Drive process improvements anticipating regulatory and business needs.

Benefits

  • Professional development opportunities.
  • Training programs to increase system expertise.
  • Mentorship programs for career growth.
  • Support for participation in industry events.
Full Job Description
Job Description:

Job Summary

This role provides research, analysis, and system configuration expertise to support billing and retail access operations. The position defines business requirements, develops technology-based solutions, and manages billing rate configuration within enterprise billing platforms. It also coordinates system enhancements through project planning, testing, implementation, and user training while serving as a key liaison between business teams and IT partners.

Key Responsibilities
  • Serve as subject matter expert in billing and retail access systems, rate configuration, and supporting technologies.
  • Develop and implement billing configuration models to support pricing, regulatory, and operational requirements.
  • Administer billing systems including security, configuration, maintenance, upgrades, reporting, and issue resolution.
  • Enter and manage billing rates within enterprise billing platforms.
  • Partner with business users, IT teams, and vendors to define requirements and resolve system needs.
  • Assess impacts of system enhancements on business operations and related applications.
  • Anticipate regulatory and business needs and drive process improvements and solution standards.
  • Translate business requirements into functional and technical design specifications.
  • Create and execute testing strategies including user acceptance testing.
  • Mentor team members and provide training to increase system expertise and productivity.
  • Identify risks and improvement opportunities in current processes and systems.
  • Promote customer-focused service in project delivery and system troubleshooting.
  • Support regulatory initiatives and represent the organization at industry events as needed.

Required Qualifications
  • Bachelors degree in Business, Computer Science, Mathematics, or a related analytical discipline (Masters degree preferred).
  • Minimum of 10 years of experience working with enterprise billing systems in a billing operations environment.
  • Strong experience with billing system administration, configuration, reporting, and analysis.
  • Proven ability to lead system enhancements, troubleshoot complex issues, and mentor junior team members.
  • Experience working across business teams, IT, and system vendors.
  • Knowledge of system development life cycle and project management methodologies.
  • Excellent communication and stakeholder engagement skills.

Core Competencies
  • Continuous improvement mindset
  • Initiative and adaptability to change
  • Results-driven execution
  • Customer-focused approach
  • Strong communication and collaboration skills
  • Leadership and mentoring capability


Working Place:

Augusta, Maine, United States

Company :

2026 Feb 26th Cyber - Avangrid

About Iberdrola

Iberdrola Careers

Joining Iberdrola presents a prime opportunity to be part of a global team of professionals dedicated to powering a sustainable future. As a leader in renewable energy, Iberdrola is at the forefront of driving innovation and growth in the energy sector.

Explore Job Opportunities

Iberdrola offers a range of job opportunities that allow individuals to contribute to the transformation of the energy industry. From engineering to business development, Iberdrola is hiring talented professionals who are passionate about sustainability and innovation.

Experience Professional Growth

At Iberdrola, career growth is fostered through a culture of leadership, diversity, and continuous learning. Employees are encouraged to expand their skills through professional development and diversity training programs that support both personal and professional growth.

Internship Programs

Iberdrola's internship programs provide a robust platform for students to gain hands-on experience in the energy sector. Interns work closely with seasoned professionals, gaining valuable industry insights and enhancing their resumes with practical skills.

Benefits of Working at Iberdrola

Employees at Iberdrola enjoy a comprehensive benefits package that supports their health, well-being, and financial security. The company's commitment to employee welfare is reflected in its competitive benefits offering, which complements its inclusive and supportive work environment.

Inclusive Company Culture

Iberdrola is committed to creating a workplace where diversity is celebrated and inclusion is the norm. The company's global team thrives on collaboration and respect, making it an ideal environment for professional networking and team building.

Join the Team

Iberdrola is continuously searching for curious, creative, and solution-driven team players. Explore open positions that match your skills and interests on the Iberdrola Jobs portal. Each position offers the chance to make a significant impact in a leading company known for its commitment to innovation and sustainability.

Prepare for Your Interview

Candidates looking to join Iberdrola should prepare to discuss how their experiences and skills align with the company's mission of driving energy innovation. The interview process is an opportunity to showcase leadership qualities and a commitment to advancing renewable energy solutions.

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Learn more about Iberdrola
Size
39,569 employees
Industry
Energy & Utilities
NASDAQ
IBDRY
* Ladders Estimates

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