TeleTech

Pricing and Commercial Operations Lead

TeleTech • $86K — $198K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in pricing operations, sales operations, or commercial operations
  • Experience creating or supporting quotes, proposals, and renewals
  • Proficiency with CRM, CPQ, ERP, and pricing systems
  • Ability to coordinate approvals across multiple teams
  • Strong communication skills with various departments
  • Bachelor's degree required

Responsibilities

  • Prepare quotes, ROMs, renewals, and other pricing requests
  • Apply pricing, packaging, and approval guidance
  • Coordinate pricing reviews with cross-functional teams
  • Support non-standard transactions for partners and resellers
  • Maintain pricing and documentation records
  • Assist in the readiness of pricing in catalogs and tools
  • Identify and resolve pricing and process issues

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life balance programs
  • Recognition awards for exceptional performance
Full Job Description
Pricing and Commercial Operations Lead
The Opportunity:

Join Booz Allen as a Pricing and Commercial Operations Lead and help turn product pricing and packaging decisions into accurate, executable customer offers. In this role, you will work across product and pricing operations and the sales operations deal desk to support the commercial process from intake through quote preparation, approvals, and system readiness.

You'll partner with product, sales, finance, contracts or CPP, delivery, and IT teams to apply approved pricing, packaging, discount, term, concession, and approval guidance to customer-specific requests. Your work will help ensure that new and updated technology offerings are easier to quote, approve, and sell by supporting readiness across catalogs, SKUs, CRM, CPQ, quote tools, and related systems. This role is ideal for someone who understands pricing operations, enjoys working through transaction details, and can help improve the accuracy, consistency, and execution of commercial pricing processes.

What You'll Work On:
  • Prepare quotes, ROMs, renewals, expansions, bundles, and other customer-specific pricing requests.
  • Apply approved pricing, packaging, discount, term, concession, and approval guidance.
  • Coordinate pricing reviews and approvals with sales, product, finance, contracts or CPP, and delivery teams and leadership.
  • Support partner, reseller, pass-through, and other non-standard transactions.
  • Maintain pricing, quote, approval, exception, and product-readiness documentation.
  • Help implement pricing and product decisions in catalogs, SKUs, CRM, CPQ, quote tools, and related systems.
  • Support pricing and product readiness activities for new product introductions and major offering changes.
  • Identify pricing, data, process, and approval issues and help resolve them.
  • Track requests, cycle times, exceptions, and recurring issues to improve pricing operations.


You Have:
  • 5+ years of experience in pricing operations, sales operations, deal desk, quoting, or commercial operations
  • Experience preparing or supporting quotes, proposals, ROMs, renewals, expansions, bundles, or customer transactions
  • Experience using CRM, CPQ, ERP, product catalog, pricing, or commercial systems
  • Experience applying pricing guidance and coordinating approvals across multiple teams
  • Ability to identify issues in pricing, product, customer, or transaction information
  • Ability to communicate with product, sales, finance, contracts, delivery, and technical teams
  • Bachelor's degree


Nice If You Have:
  • Experience with Salesforce, Salesforce CPQ, HubSpot, or Microsoft Dynamics
  • Experience supporting software, SaaS, cloud, cybersecurity, artificial intelligence, analytics, or technology offerings
  • Experience with partner, reseller, subcontractor, or pass-through transactions
  • Experience supporting U.S. government, defense, national security, or regulated-market customers
  • Experience creating templates, process documentation, intake forms, or operating procedures
  • Knowledge of pricing approvals, discount guardrails, contract terms, margin considerations, or risk and signature authority processes
  • Possession of strong analytical, organizational, and problem-solving skills


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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