Premier Account Manager

Position Summary:

Empower Pharmacy's Premier Account Manager drives measurable revenue retention and expansion across the company's most strategic provider relationships by owning end-to-end accountability for a defined portfolio of Premier Accounts. Operating in a hyper-growth, highly regulated 503A/503B environment, this role blends clinical fluency, commercial rigor, and disciplined execution to strengthen long-term partnerships and unlock compounding demand. The role leverages AI as a force multiplier to accelerate insight generation, improve decision quality, and scale personalized engagement across accounts. With full ownership of relationship strategy, performance management, and risk mitigation, the Premier Account Manager sets the standard for account excellence. This position targets talent characterized by strategic thinking, execution precision, learning agility, and the ability to translate complexity into sustained business impact while ensuring compliance, alignment, and consistency across internal cross-functional teams.

Responsibilities:

Client Strategy

• Account Growth: Develop and execute strategic account plans to drive growth and revenue within the portfolio. Utilize AI-driven insights to identify new opportunities and tailor solutions based on client needs, consistently achieving and exceeding growth targets through a deep understanding of market dynamics.
• Relationship Management: Cultivate strong, long-lasting relationships with key stakeholders across client organizations. Leverage AI tools to provide personalized interactions, ensuring high client satisfaction and engagement by anticipating needs and delivering on expectations with precision.
• Market Analysis: Conduct comprehensive market analysis using advanced AI analytics. Identify emerging trends and competitive threats, providing strategic recommendations to enhance the company's market positioning and client value proposition.

Operational Excellence

• Process Optimization: Implement and refine account management processes to enhance efficiency and effectiveness. Use AI to streamline operations, reduce manual tasks, and ensure quality control, resulting in improved service delivery and client satisfaction.
• Data-Driven Decisions: Harness AI-powered data analytics to inform decision-making and strategic planning. Analyze performance metrics and KPIs to optimize account management strategies, significantly enhancing operational performance and client outcomes.
• Compliance Adherence: Ensure all client interactions and processes comply with industry regulations and company policies. Leverage AI to maintain compliance in the 503A/503B landscape, safeguarding the company's reputation and client trust.

Team Leadership

• Mentorship Programs: Lead and mentor a high-performing account management team. Foster a culture of continuous learning and innovation, utilizing AI tools for skill enhancement and professional development, ensuring team members are equipped to excel in a dynamic environment.
• Collaborative Initiatives: Drive cross-functional collaboration to align product development, marketing, and sales efforts with account goals. Use AI to facilitate seamless communication and coordination, achieving integrated solutions that meet client expectations.
• Performance Tracking: Oversee team performance metrics and implement AI-enhanced feedback systems. Ensure accountability and motivation among team members by setting clear goals and providing real-time performance insights.

Knowledge and Skills:

• Advanced account management expertise integrating AI-driven analytics, CRM systems, and data visualization tools to optimize decision-making, performance tracking, and strategic account planning in complex, high-growth environments.
• Strong clinical and commercial acumen with the ability to synthesize therapeutic knowledge, provider workflows, and market dynamics into actionable strategies that drive measurable business outcomes.
• Exceptional communication and relationship-building skills, capable of influencing senior healthcare stakeholders while leveraging AI tools to enhance personalization, responsiveness, and engagement quality.
• High learning agility with the ability to adapt quickly in regulated environments, applying emerging technologies and insights to continuously improve execution, compliance, and customer impact.

Experience and Qualifications:

• 4-6 years of experience in pharmaceutical sales, specialty pharmacy account management, or a comparable customer-facing healthcare role with demonstrated ownership of high-value accounts.
• Proven track record of driving revenue retention, expansion, and relationship recovery within complex, high-stakes account portfolios.
• Demonstrated clinical fluency enabling independent, credible engagement with physicians, pharmacists, and healthcare operators on therapeutic and compliance-related topics.
• Experience conducting Executive Business Reviews, managing performance metrics, and maintaining disciplined CRM documentation standards.
• Proficiency with Salesforce or equivalent CRM platforms, with a strong emphasis on data integrity and workflow optimization.
• Bachelor's degree in Business, Healthcare Administration, Life Sciences, Marketing, or a related field preferred.

Key Competencies:

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Employee Benefits, Health and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Physical Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.