An Amazing Career Opportunity for a Pre-Sales & Customer Success, Project Manager!!

Location: Remote (US)

Job ID: 48761

The position will be responsible for supporting in any pre-sales, account management activities, for planning, coordination and deployment of projects and solutions across the IoT Services industrial business segment.

This will include the qualification of partner/customer needs, supporting the preparation and presentation of technical and solution design proposals across the complete sales cycle. Coordination and alignment of internal resources and project implementation with emphasis on timely achievement of program milestones and deliverables to support the overall success of the customer. Interfacing directly with customers and partners in the field to manage, monitor and support positive outcomes.

As our Pre-Sales & Customer Success, Project Manager, you'll support HID's success by:

• Preparing and giving technical presentations to explain to customers how company products and services map into their business problems.
• Delivering relevant technical product presentations, demonstrations, workshops, and seminars.
• Assisting in the closure of sales opportunities by demonstrating a complete understanding of and resolving questions regarding our solution, services, and training.
• Aiding in the response to RFIs/RFPs.
• Conducting site surveys and preparing solution design documents for perspective projects.
• Leading the delivery & deployment of Pilot/POC projects.
• Providing regular updates on project state and progress against plan to team. Proactively identifying potential project risks and mitigation plans.
• Actively participating in the product/solution roadmap and solution development process as the customer advocate & experienced user.

Your Experience and Background include:

• Bachelor's degree from four-year College or University, engineering degree preferred.
• Candidates with an equivalent education plus relevant work experience may also be considered.
• Experience working in a technology industry with an aptitude for understanding technical product details and specifications.
• Experience supporting a global sales team as a product subject matter expert.
• 5-7 years of experience selling disruptive SaaS and/or RTLS solutions to large organizations and technical decision makers.
• Experience in designing solutions.
• Excellent communication and technical skills to develop relationships with executive, operational and IT personnel throughout organizations.
• Working knowledge of and experience in Real Time Location Systems (RTLS)
• Experience selling both hardware and software solutions.
• Experience focusing on building solid and trusted relationships with customers.
• Experience selling through system integrators and other distribution channels preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.

The base salary in the United States is $85,000 to $95,000.

This opportunity may be open to flexible working arrangements.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications, skills, and experience to help recruiters assess applications against role requirements. It does not score, rank, filter, or make any decisions about your application. All hiring decisions are made by people following their own review of your full application.

Information processed by the tool is deleted once the recruiter's review is complete.

If you believe the tool has not accurately represented your application, you can request direct human review by contacting [email protected] with the subject line "Application Review Request" and the role you applied for.

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