California Automotive Salesperson license necessary
Previous sales experience in automotive preferred
Basic understanding of vehicle financing essential
Knowledge of Tekion CRM is a plus
Strong relationship-building and post-sale management skills
Effective communication skills with customers and team members
Attention to detail and excellent organizational skills
Ability to adapt to changing business needs
Responsibilities
Oversee pre-owned sales personnel and support staff
Study vehicle characteristics and compare competitive models
Qualify buyers by understanding their requirements and interests
Demonstrate vehicle features and conduct test drives with customers
Close sales by negotiating prices and overcoming objections
Ensure smooth delivery process for new vehicles to customers
Maintain a follow-up system to encourage repeat business and customer loyalty
Complete sales management reports and participate in educational opportunities
Benefits
Health, Dental, and Vision coverage for employees
Paid time off
Employee vehicle purchase plans
Discounts on products and services
Paid training and growth opportunities
401(k) Plan
Full Job Description
Pre-Owned Sales Manager will contribute to the department's success by managing lease returns and acquisitions. This role will also process CA DMV-compliant purchase paperwork, manage inventory quality, manage wholesale versus retail disposition, and all other Pre-Owned Department management tasks.
REQUIREMENTS AND QUALIFICATIONS
High school diploma or equivalent
Valid California driver's license and insurable
California Automotive Salesperson license
Previous sales experience
Basic understanding of vehicle financing
Knowledge of Tekion CRM preferred
Effective relationship-building skills including post sale relationship management skills
Demonstrate subject matter expertise
Effective communication skills in dealing with customers, employees, and business partners; ability to communicate enthusiasm for vehicle brands; excellent
Customer service, interpersonal, and verbal and written communication skills
Attention to detail, excellent organizational skills, superior time management skills, ability to work as a team and with minimal supervision
Flexible and ability to adapt to the demands of business needs
DUTIES AND RESPONSIBILITIES
Oversee pre-owned sales personnel and support staff
Understand vehicles sold by O'GARA by studying characteristics, capabilities, and features; compare and contrast competitive models
Qualify buyers by understanding prospective customers' requirements and interests; matching requirements and interests to various models; building rapport
Demonstrate operation of vehicles in the showroom by explaining characteristics, capabilities, and features; test drive vehicles with customers; explain vehicle warranties and services
Close sales by overcoming objections; asking for sales; negotiating price
Provide new vehicles to customers through an established delivery process, ensure that the customer understands the vehicles' operating features, warranty, and all paperwork
Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction, loyalty and long-term clientele including suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
Provide sales management information by completing reports
Update job requirements and vehicle brand knowledge by participating in educational opportunities; reading professional publications
Enhances O'GARA's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Periodically perform other job-related duties as assigned by management, including assisting with the work of other members of Sales Dept. if business necessitates
