The OpportunityThe Pre-Litigation Operations Manager oversees the day-to-day operations of the firm's pre-litigation team, with primary responsibility for managing Case Managers and their Team Leads and ensuring workflows run efficiently, accurately, and in alignment with firm standards. This role connects both legal teams and operations/performance, ensuring cases move smoothly from intake through litigation while maintaining quality, compliance, and productivity.
What You Will OwnTeam Leadership & Management- Directly manage, mentor, and support pre-litigation paralegals and team leads
- Assign workloads, monitor performance, and ensure coverage across all teams
- Conduct regular check-ins, performance reviews, and coaching sessions
- Assist with hiring, onboarding, and training of new paralegals and team leads
- Foster a collaborative, accountable, and high-performing team culture
Pre-Litigation Operations- Oversee case workflows to ensure timely progression
- Identify workflow bottlenecks and implement process improvements
- Coordinate with attorneys to ensure paralegal support aligns with case strategy
- Ensure accurate case documentation, reporting, and data entry
- Process Improvement & Compliance
- Develop, maintain, and refine standard operating procedures for pre-litigation support
- Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
- Monitor case metrics and KPIs to evaluate efficiency and performance
- Implement best practices to improve productivity, quality control, and client service
Process Improvement & Compliance- Develop, maintain, and refine standard operating procedures for pre-litigation support
- Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
- Monitor case metrics and KPIs to evaluate efficiency and performance
- Implement best practices to improve productivity, quality control, and client service
Cross-Department Collaboration- Work closely with intake, medical records, demand, litigation, and settlement teams
- Serve as a point of contact for operational issues affecting case flow
- Communicate staffing needs, workload trends, and operational challenges to leadership
What You BringRequired:- 5+ years of experience in a law firm environment, with pre-litigation and/or litigation cases
- Prior experience managing paralegals or legal support staff required
- Strong understanding of personal injury or civil litigation processes (preferred)
- Excellent organizational, leadership, and communication skills
- Ability to manage competing priorities in a fast-paced environment
- Proficiency with case management systems and legal software
- Leadership and team development
- Process optimization and operational oversight
- Strong attention to detail and deadline-driven mindset
- Problem-solving and decision-making abilities
- Clear and professional communication
Who Thrives Here (Core Values)We don't hire on resumes alone. We hire for competence, character, and mindset.
- Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
- Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
- No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
- Ownership: You do what you say, follow through, and treat the business like it's yours.
- Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.
What We Offer- Base Salary: $109,900 - $141,100, commensurate with experience
- Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
- Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.
#LI-Remote
