The OpportunityThe Case Manager Lead is responsible for the day-to-day supervision, coordination, and execution of the pre-litigation case management team within the pod. This role ensures cases are properly investigated, documented, and progressed toward demand preparation and settlement.
The Case Manager Lead acts as the operational leader for the case manager team, ensuring case managers execute consistently, maintain organized files, and follow firm workflows and documentation standards. This role partners closely with the Pre-Litigation Attorney, who provides legal direction and strategy for cases.
What You Will Own1. Case Manager Team Supervision- Supervise 3-5 Pre-Litigation Case Managers within the pod
- Assign and balance workloads across the team
- Provide guidance on case handling procedures and documentation standards
- Ensure case managers understand priorities and case progression expectations
- Provide coaching and day-to-day support to help case managers execute effectively
- Serve as the primary operational liaison between the case manager team and the Pre-Litigation Attorney
- Handle escalations from clients and providers, resolving issues before they reach the attorney or Ops Manager
- Escalate friction points between case managers and the attorney to the Pre-Lit Case Manager Ops Manager
2. Medical Management & Case Value Ownership- Own MRI rates, advanced treatment rates, and ensure diagnostics are properly tracked and attended
- Monitor and drive case velocity - ensuring cases move efficiently through each pre-litigation phase
- Ensure settlements meet expected value targets relative to policy limits
- Identify roadblocks to case progression and proactively clear them
- Flag systemic medical management issues to the Pre-Lit Case Manager Ops Manager
3. Case Investigation & Documentation Oversight- Monitor progress of medical record collection and documentation gathering
- Ensure case files contain required documentation and supporting evidence
- Confirm liability and damages documentation is organized and complete
- Review case files for completeness prior to escalation to the attorney
- Maintain strong case file organization and documentation discipline
4. Data, Reporting & Process Improvement- Actively use dashboards and reporting tools to evaluate team KPIs and identify underperformance
- Identify process changes and efficiency improvements through direct case experience and data analysis
- Surface operational gaps and improvement ideas to the Pre-Lit Case Manager Ops Manager
- Be comfortable building or pulling reports independently - data literacy is a core expectation of this role, not optional
5. Team Support & Development- Lead onboarding and training for new case managers joining the pod
- Provide informal coaching and identify skill gaps requiring additional training
- Promote consistency in case handling practices and ownership mentality across the team
- Model best practices in case management, documentation, client communication, and ownership through personal caseload performance
6. Personal Caseload Management- Manage approximately 50 active pre-litigation cases, with an emphasis on higher-value matters
- Be held to a higher performance standard than case managers given the complexity and value of the assigned caseload
- Balance personal case execution responsibilities alongside team supervision duties
- Demonstrate full ownership over cases - regardless of what other departments (medical records, CV specialists, settlement, etc.) have or haven't done, the Case Manager Lead is accountable for outcomes on their cases
- Identify workflow challenges or process gaps through direct case experience and escalate operational improvements when needed
What You BringRequired:- 6-8 years of experience supporting Personal Injury pre-litigation matters on cases in multiple states or the state of New York
- Proven experience managing and leading a team of case managers, directing case strategy and workflow to efficiently drive files through each phase and toward timely settlement
- Strong organizational skills with exceptional attention to detail
- Ability to manage a high-volume caseload in a fast-paced environment
- Strong written and verbal communication skills
- Experience requesting, reviewing, and summarizing medical records and bills
- Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team
Preferred (Nice to Have):- Bachelor's degree or Paralegal Certificate (not required)
- Proven experience managing and developing a team within a legal environment
- Experience in high-volume or fast-growing law firms
- Familiarity with Personal Injury claims processes and insurance procedures
- Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
- Comfort working in evolving systems and processes
Who Thrives Here (Core Values)We don't hire on resumes alone. We hire for competence, character, and mindset.
- Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
- Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
- No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
- Ownership: You do what you say, follow through, and treat the business like it's yours.
- Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.
What We Offer- Base Salary: $98,700 to $120,900 per year, commensurate with experience (Remote, New York)
- Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
- Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.
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